Account Manager, Enterprise

1 week ago

Ottawa, Canada i-Sight Full time

Free to be remarkable._

With the feel and soul of a startup, i-Sight offers an alternative to case management enterprise software that blows the competition away.

You don’t get a dream team this awesome without knowing how to let loose. While our team prides itself on surpassing customer expectations, executing as part of a high-performance team, and supporting the career growth of champions, we never forget the importance of a healthy work life balance that gives personal priorities as much weight as the job. When you take care of your own, they come back and crush deliverables with care and mastery.

**What You’ll Get by Joining our Team**:

- You will be embraced by a massive community of like-minded individuals
- You will level up your skills and experience what true mastery feels like
- You will get your fingerprints on really cool stuff

**Perks and Benefits**:

- Casual and flexible work environment, including the ability to work fully remote
- Competitive company-paid benefits plan starting day 1
- Generous professional development budget
- Half day Fridays in the summer

**What You’ll Do**

We are looking for a skilled Account Manager to work directly with our constantly growing world-class customers. Your focus in this role will be to create happy customers, provide value, and exceed sales targets by expanding our customers use of our software within their team and across their organization.

**Main Responsibilities**:

- To grow your managed portfolio’s book of business:

- Achieve and exceed sales targets and goals
- Expand accounts by identifying opportunities to sell new solutions within other departments
- Demonstrate our industry leading software to prospects within customer accounts
- Up-sell upgrades and enhancements to existing customer accounts
- To improve your managed portfolio’s customer retention:

- Act as the lead point of contact for our amazing customers
- Build and maintain strong, long-lasting customer relationships with some of the world’s largest companies to ensure a mutually beneficial partnership
- Develop trusted advisor relationships with key accounts and customer stakeholders by sharing industry best practices
- Champion the customer at all levels internally by working with cross-functional teams effectively
- Manage customer contract renewals and system overages
- Assist with client requests and escalations when required

**Qualifications**
- Coachable and takes initiative to actively seek ongoing constructive feedback
- Inquisitive and relentless in understanding the WHY and able to effectively communicate through it.
- Obsessed with being prepared and managing a world-class book of logos with the same level of investment as if it were your own business
- Strong prioritization skills to execute competing responsibilities
- Energetic and engaging personality with a positive team player attitude
- 2+ years of experience in sales or account management with experience selling to Enterprise customers
- Bonus if experience exists within the Investigations/HR/Compliance space
- Highly skilled in the art of asking impactful questions and listening
- Competitive with a track record of winning - Demonstrated ability to create lasting relationships and exceed sales targets

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