Service Advisor

3 days ago

Mississauga, Canada Rush Truck Centres of Canada Full time

We have an immediate opening for a Customer Service Advisor at our Mississauga location. Reporting to the Service Manager, the Customer Service Advisor is responsible for scheduling service repair work and regular maintenance for this location's lease and rental fleet and following the progress of repairs/maintenance throughout the shift.

Rush Truck Centres of Canada is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, vendors and our people.

We offer a rewarding career with a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Rush Truck Centres of Canada is always looking for good people to join our team.

**Key Responsibilities**:

- Performs yard check every morning to identify all Lease and Rental units in the yard.
- Moves Lease and Rental units to proper parking spots in the yard.
- Answers telephone calls made to the Leasing and Rental Service Department.
- Greets customers in a timely, friendly manner and obtains all specific vehicle/customer information required for proper repairs/services, contacting customer and invoicing (for charge backs).
- Provides customers with complete and accurate written cost estimates, establishes time required to complete work.
- Performs walk around with customers to Check-In and Check-out Rental units.
- Communicates any customer issues or disputes (i.e. customer charge backs) to the Manager.
- Schedules service appointments; repairs, warranty recalls, regular preventative maintenance.
- Creates purchase orders (PO) for outside repairs and customer charge backs and supplies PO to vendor. Enters correct costing, account to charge and updates accounting system when required for accrual purposes (i.e. change in cost).
- Complies with all relevant Health and Safety and environmental policies and procedures.

**Requirements**:

- High School Diploma or equivalent. College or post-secondary education is preferred.
- Two years experience in an automotive repair facility or related industry experience preferred.
- Valid Class “G” Driver’s license. Class AZ or DZ Driver's license is an asset.
- Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
- Strong interpersonal skills and customer focus.
- Excellent written and verbal communication skills.
- Criminal Record Check.
- Driver’s Abstract

**What we offer you?**
- Competitive wages
- Comprehensive Group Insurance Benefit Plan including employer paid Medical, Vision and Dental plans.
- Retirement Savings Plan
- Disability Insurance
- Employee Assistance Program
- Career education training
- Incentive Bonus
- Excellent growth potential
- Family oriented team environment

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