Employer Service Representative

Why join us? OMERS is one of Canada's leading pension funds. We manage a diversified global portfolio of stocks and bonds as well as real estate, infrastructure and private equity investments. OMERS was established in 1962 to serve local government employees across Ontario. Today, we represent approximately 1,000 employers and about 500,000 members, retirees and survivors. OMERS continues on a path of steady growth: growth in assets under management and growth in membership, supported by a strong vision for a secure, sustainable and prosperous future. OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process.

Reporting to the Manager, Employer Experience, the Representative, as a member of the Employer Services team, is responsible for building strong relationships with employer administrators to provide guidance through their OMERS administration.

**Responsibilities**:
Client Service/Focus

The first point of contact in answering inquiries and providing information to employers to allow them to understand and complete their administrative duties.

Demonstrate excellent judgment and tact when dealing with employers, and ensure issues are investigated thoroughly when providing a response to a question or issue that has arisen.

Develop new and enhance existing relationships with employers through personalized, meaningful interactions.

As an ambassador of OMERS, maintain a professional rapport with others at all times.

Technical Expertise

Acquire a solid understanding of other department functions related to administration of the OMERS Pension Plan(s) in order to provide timely and accurate support to OMERS employers.

Remain current on regulatory/policy changes relating to the OMERS Pension Plan(s), new OMERS initiatives and products, as well as pension industry related trends.

Based on questions asked and feedback provided by employers, identify/recommend continuous improvement opportunities pertaining to process, communication materials (including employer newsletters, employer forms and the Employer Administration Manual), and system enhancements.

Provide expertise and assist with other initiatives within Employer Experience and Stakeholder Relations.

Teamwork

Works co-operatively with peers by sharing information and communicating in an open, honest and professional manner to ensure objectives are met.

Develops and maintains an effective working relationship internally with all areas of Pensions.

Keep appropriate management team members informed by providing immediate feedback on sensitive client issues.

**To succeed in this role, you have**:
University degree and/or college diploma with a minimum of 1-2 years working experience in pensions, financial or a contact centre/customer service-related industry

Successful completion of Pension Plan Administration Certificate (PPAC) 1 and 2 and/or currently pursuing PPAC certificate is an asset

Conceptual thinker with excellent oral communication skills and excellent writing skills.

Possess a positive attitude, customer service focus with a commitment to personal development and continuous learning

Excellent attention to detail, and ability to work under pressure to meet Employer Experience service levels

Aptitude for technology

Ability to speak French fluently would be an asset

**Our story**:
Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with $121 billion in net assets as at December 31, 2021. OMERS is a jointly-sponsored pension plan, with 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children’s aid societies across Ontario. Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe - serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Vaccination Policy

At OMERS and Oxford the office or worksite is our primary place of work. We are committed to