Employer Services Representative

The Employer Services Representative's job functions include processing of employer benefit /pension contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary. He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.

Hours are 8:30 a.m. to 4:30 p.m in office. Some additional hours may be required during peak periods.

The Employer Services Representative will:

• Learn and understand the applicable Collective Agreement and the benefit / pension entitlements as per the benefit plan summary in order to accurately process member and employer information.
• Receives cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report. Balance and audit reports. Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy.
• Processes a large number of member status changes and updates employer information on a monthly basis. Follows up with employers regarding member status changes (eg. Sick, laid off, terminated)
• Monitor employer account details to identify irregularities and over or under payments. Run monthly delinquency reports to determine missing employer contributions. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide.
• Escalate appropriately to management, accounts that remain as delinquent for further investigation.
• Analyze member status to update members' eligibility for benefits.
• Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements
• Daily updates with drug providers.
• Adhere to BPA and Trust Fund privacy policies.
• Other duties as may be assigned from time to time by Management

Key Contacts/Relationships External and Internal:

• Reports directly to Administration Manager
• Communicates with and answers enquires from other departments.
• Deals directly with participating employers, benefit plan members, union representatives and staff, and internal Consultants.
• May be required to deal with drug card providers.

To be successful as a Employer Services Representative with BPA, you will need:

• Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.
• Demonstrated mathematical aptitude.
• Post secondary education preferred.
• Knowledgeable on relevant Collective Agreement and associated benefit plan.
• Knowledge of the BPA Delinquency Guide, and ability to apply guidelines to day-to-day work.
• Skill in performing detailed numerical computations.
• Ability to closely analyze and focus on detailed reporting and investigate discrepancies.
• Ability to organize and prioritize workload.
• PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).
• Excellent written and verbal communication abilities.
• Strong interpersonal and customer service skills.
• Ability to multi-task, work under pressure and meet deadlines.

What's in it for you:

• Have an impact in the communities we serve
• Participate in our contributions towards Truth and Reconciliation
• Learn by working & collaborating alongside our existing team of experts
• Employee benefit and retirement programs are provided
• Competitive compensation
• A fun, flexible and productive work environment

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to

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