Employment Services Administrator

SUMMARY/PURPOSE:
The Employment Services Administrator plays a pivotal role in facilitating the smooth operation of our employment services department. Your primary responsibilities will revolve around heavy administration tasks related to collecting and managing information from workers participating in our employment services program and ensuring seamless coordination of employment-related financial supports for both job seekers and businesses.

KEY RESPONSIBILITIES:

• Book intake appointments that come through web-based, email and partner referrals.
• Collect and receive detailed information from workers participating in employment services, ensuring accuracy and compliance.
• Maintain thorough records of worker activities and progress throughout their engagement with our employment services, including a 12-month post-service period.
• Review, approve, and reconcile financial supports utilized by job seekers and businesses, adhering to established guidelines and policies.
• Support various administrative functions across different areas within the employment services department, including data entry, filing, scheduling, and correspondence.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational.
• health and safety, environmental, drug and alcohol, and quality.

Term, 1 year contract with a possibility of an extension.

Qualifications
To be successful in this role, you will need:
EDUCATION and CERTIFICATIONS:

• College Diploma in Business Administration, Human Resources, or a related field (or equivalent experience)

KNOWLEDGE and EXPERENCE

• 4 years of Administrative or related experience.

SKILLS and COMPETENCIES:

• Proven experience in administrative roles, preferably within the employment services sector.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders, including dealing with clients, subcontractors and all levels of Serco staff.
• Proficiency in MS Office Suite and experience with database management systems.
• Ability to effectively manage multiple simultaneous and rapidly changing priorities, and work to agreed-upon schedules.
• Proven problem-solving skills.

Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: - or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email - .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: .

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: - .