Automotive Service Advisor

2 weeks ago


Edmonton, Canada Trail Tire Auto Centers Full time

Trail Tire Fort Road is growing, and we’re looking for a **Service Advisor** to join our team in **Edmonton** If you're passionate about automotive service, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you.

**About the Role**:
As a Service Advisor, you'll be the first point of contact for our customers. You’ll guide them through their service needs, provide accurate estimates, and ensure a smooth and satisfying experience from drop-off to pickup.

**Key Responsibilities**:

- Greet customers and assist with their automotive service needs
- Prepare work orders and service estimates
- Communicate clearly with technicians and customers throughout the service process
- Recommend maintenance and repair services based on vehicle history and inspection
- Handle customer inquiries, follow-ups, and ensure satisfaction
- Maintain a clean and organized service desk

**Qualifications**:

- Previous experience in a service advisor or customer service role (automotive preferred)
- Strong communication and organizational skills
- Ability to work in a team-oriented, fast-paced environment
- Basic automotive knowledge is an asset
- Comfortable with computers and service software

**What We Offer**:

- Competitive wages based on experience
- Health and Dental Benefits
- Ongoing training and support
- A supportive team and a positive work environment

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person



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