Automotive Service Advisor

2 weeks ago

Edmonton, Canada AutoGermany Automotive Repair Full time

**AutoGermany is looking to add an Experienced Automotive Service Advisor to our Team**

**We Specialize in all German Automobiles, with industry leading knowledge on BMW and Mercedes**:
We are a successful business with the strongest Google reviews in this market and committed to our customer satisfaction. We are focused on quality diagnosis, components, and customer service and provide an exceptional and positive environment for our team and our customers.

Is knowledgeablein German Automobiles and experienced at writing service orders, estimates, and scheduling service appointments.

Has a proven track recordof making customers happy and earning their trust with every service appointment.

Desires to work with a strong performing team with exceptionally high standards for customer service.

Values the culture of the company they work for and expects to be valued in return.

**What we offer**:

- Monday to Friday only, we are not open on weekends.
- Our generous benefits package include:

- Highly competitive wages (Pay is 10% to 30% higher than area average).
- Paid time off with regular increases in vacation time.
- Extended Medical, Dental, Prescription plan.
- Efficiency and sales performance bonus.
- Aggressive bonus program paid out monthly.
- Employee discounts on parts and services.
- Christmas bonus & Staff Christmas Party

Team building exercises (Go karts, boating, dinner theatre, and open to other ideas)

We pay for your training and require it annually.

We specialize in German Automobiles. BMW, Mercedes, Mini, Audi, Volkswagen.

State-of-the-art information systems and the latest diagnostic tools and equipment.
- Weekly team meetings on Fridays, lunch provided.
- We use WAAP for communication.
- We use Tekmetric for our shop software, and digital inspections and communications with customers.
- Mon through Fri hours 8-6
- **NO WEEKENDS**:

- Professional work environment
- Uniforms provided
- Smoke free workplace; smoking section out back.
- High ticket averages
- High average hours per RO
- Great customer base
- Established business for 5 years

**What we require from you**:
You must be a team player.

We left the dealership because of politics (sound familiar?) and we do not have that culture.

**MINIMUM** 3 years of Service Advisor / Writer experience required. BMW and Mercedes experience a definite asset, other European experience is always welcomed.

**MUST** have exceptional work attitude and professionalism.

Clean driving record, and background check will be performed. You must be able to drive a manual transmission.

If you cannot meet these requirements, please do not apply. We are a multilingual operation, English as a second language is acceptable.

**Salary**: $40,318.28-$101,827.74 per year

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Edmonton, AB T5S 1J1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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