Business Analyst

Are you a tech-savvy individual with a curious mind and a passion for driving change in the business world?

Join Ridgebase, where our mission is to develop innovative technology solutions that simplify and inspire small and medium-sized business owners and their teams.

As a part of our team, you'll have the opportunity to work with other tech enthusiasts and creative problem-solvers who are committed to finding the best solutions for our clients. We're looking for individuals who are eager to learn and possess exceptional social skills, as we work collaboratively to drive innovation and create a positive impact.

If you're fascinated by the inner workings of businesses, their processes, and how they operate, and have a desire to create a positive impact, Ridgebase may be the perfect fit for you

**Our Core Values**:
At Ridgebase, our core values guide our work and shape our company culture. These principles are the foundation of our commitment to delivering exceptional services and driving innovation in the business world:

- **Happy Team, Robust Culture & Trust**: We know a happy team, strong company culture, and trust in our team members lead to satisfied customers and outstanding results.
- **Innovation & Curiosity**: We embrace creativity, explore new ideas and technologies, and cultivate an inquisitive mindset to provide the best solutions for our clients.
- **Collaboration & Open-mindedness**: We foster an environment that values teamwork, diverse perspectives, and embraces new ideas, fostering a culture of continuous improvement and growth.
- **Continuous Learning & Adaptability**: We encourage growth through ongoing education, staying informed about industry trends, and being flexible and responsive to change.
- **Client Focus & Extreme CX**: We prioritize clients' needs and are dedicated to delivering exceptional customer experiences, always going the extra mile to exceed their expectations.

**What you bring**:

- A strategic business mindset with experience in technology;
- An interest in emerging technologies and continuous learning;
- An eagerness to learn, teach, and support others;
- An interest in strategic planning and a willingness to take on a front-line advisory role;
- A strong analytical and problem-solving skills;
- An excellent communication and interpersonal abilities;
- An excitement to be part of a small but fast-growing, innovative company;
- A problem-solving mindset with a knack for finding innovative solutions in unfamiliar situations;
- An effective multitasking under pressure with high accuracy and attention to detail;
- A commitment to self-improvement and personal growth;
- An ability to pivot and adjust to changing project requirements or client needs;
- An ability to work collaboratively and autonomously, adapting to a dynamic environment.

**What you'll be doing**:

- **Evaluating client environments**: Assess clients' current technology infrastructure, tools and system usage and needs to identify opportunities for improvement, including operating systems, communication and collaboration tools, productivity suites, project management tools, CRM systems, ERP systems, business intelligence and analytics tools etc.
- **Conducting research**: Stay informed on industry trends and advancements to inform recommendations and solution design.
- **Making recommendations**: Develop strategic recommendations based on industry best practices to address client needs and optimize their use of tools and technology.
- **Translating business requirements**: Understand core business needs and convert them into well-defined technical specifications for solution development.
- **Helping organizations improve their processes**: Work with clients to identify and analyze their current processes, and develop and implement solutions to improve their efficiency, effectiveness, and scalability.
- **Business Coaching and Staff Training**: Advise, coach and provide training to key stakeholders on how to improve business operations and ensure the effective adoption and ongoing use of recommended solutions.
- **Creating visual representations and reports**: Develop clear and concise visual aids to communicate recommendations and project progress to stakeholders, while also documenting project progress, findings, and outcomes in comprehensive reports for client.
- **Deploying solutions**: Collaborate with internal and external teams to implement proposed solutions and ensure successful adoption by clients.
- **Providing continuous improvement support**: Monitor implemented solutions and work closely with clients to identify opportunities for further enhancement, ensuring their tools and systems continue to evolve and meet their changing business needs.

**Basic Qualifications**:

- Degree in Business Administration or Management, Information Systems, Finance, Economics, Computer Science, Information Technology or a related field (or equivalent experience);
- Minimum of 3 years of experience in a Bus