Deskside Support Analyst

**Job Title**

Deskside Support Analyst - Onsite

**Vacancy No**

VN8006

**Company Name**

Compugen Inc

**Work Location**

Gatineau, QC

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**About Compugen**
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen

**Our Culture**
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

**Position Overview**:
As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities. In addition, we offer and attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage.
In support of our customer, we are seeking a Deskside Support Analyst to join our team.

**Key Responsibilities**:
Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Test for nominal operation of devices post-deployment
Troubleshooting to identify and resolve root cause of hardware or software malfunctions at the deskside level
Follow documentation and direction as required
Smart Hands for AV, Telephony and Network teams
Provide proper and prompt updates to documentation
Provide coverage for vacation, sick days when required.
Maintain inventory counts.
Support Management with Ad-Hoc requests related to the business performance.
Participation in Daily, Weekly, and Monthly Operation Meeting as requested.
Perform Print support as required.
Provide coverage assistance during events as required.

**Skills & Qualifications**:
A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Windows Operating System proficiency ideally in Windows 10
Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Availability for shift work - Drive in or fly in/fly out to field site position
A valid driver license and a clean driving record
Ability to lift a minimum of 40 lbs. regularly
A+ Certification an asset

**Additional Qualifications**:
Willingness to travel to remote sites in Ottawa, Gatineau region when required.

**What Compugen Offers You**:

- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility

**Equity Statement**
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

**À propos de Compugen**
Compugen est le plus important allié technologique privé du Canada. Pour innover dans les industries, transformer les entreprises, connecter les communautés et susciter des changements significatifs, nous devons voir plus grand, atteindre plus large et agir avec plus d'audace. Grâce aux connaissances, à la curiosité et à la collaboration, Compugen aide les organisations à offrir une expérience dès la conception. C'est ce que signifie être centré sur l'humain et habilité par la technologie.

Rêver, concevoir et livrer n'e