Store Manager

This position is for a Fashion Retail Buy & Sell clothing and accessory store. **POSITION PURPOSE** Act as liaison between store and General Manager, clearly communicating and reporting on store business and staff. Manage and promote all aspects of the business; including but not limited to buying, pricing, sales, merchandising, loss prevention, training and managing staff. With strong leadership, promote a high level of customer service and continually strive for innovative solutions and alternatives in bettering the business. **MAJOR AREAS OF RESPONSIBILITY** **1. **Meet or exceed financial goals, focusing on sales, customer service and overall profitability. **2. **Maintain controllable expenses within established guidelines. **3. **Drive sales through the development of staff; focusing on coaching, training, and role modeling desired behaviors. **4. **Support and execute all buys as per directed process efficiencies. Manage all customer buys to ensure we maintain productivity and profitability standards. **5. **Promote and role model a culture of positive customer service to everyone, every day. **6. **Maintain merchandise and visual presentation standards on a daily basis. **7. **Recruit, hire, and train associates for all store positions. Create and oversee staffing and scheduling, implement individual development plans, set productivity and performance standards for each associate. Complete and deliver associate performance evaluations in a timely manner. Create and maintain an environment of consistent and continuous coaching. **8. **Ensure all inventory functions are completed as directed, including regular inventory counts and Stock room audits. Oversee all stock processes from: buying new product at our buy counter, keeping and maintaining full clothing racks and displays, back-stocking inventory for later use. **9. **Establish and maintain operational and monetary controls. Prepare daily bank deposits and perform daily/weekly auditing tasks. Reports any discrepancies, theft, or suspected theft by employees or customers to the appropriate parties immediately. **10. **Co-ordinate and communicate with your General Manager and Store Owner to ensure all best practices are met and operations are running as expected. **Additional requirements/skills needed**: - scheduling for 20-25 employees - approving time sheets - mínimal paperwork (filing, labeling, staff folders, flyers, posters etc.) - handling customer service issues - overseeing our social media outlets (3-4 posts/day), which involves taking pictures, flat lays and videos - merchandising displays - plan, organize and execute store events - strong knowledge of current trends and brands for teens and "twentysomethings" **Required Education, Skills and Qualifications** **1. **High School Diploma or GED required. 4 year degree in Business or Retail Management preferred but not required. **2. **2+ years prior management and supervisory experience, plus 3 years retail sales experience, preferably in similar merchandise lines. **3. **Strong leadership, organizational skills, and time management skills are critical. **4. **Proven customer service skills and strong interpersonal communication skills required. **5. **Sales and goal oriented. **PHYSICAL REQUIREMENTS** **1. **Ability to stand and walk for long periods of time, up to 8 hours per day. **2. **Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member or cart/dolly. **3. **Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise. **4. **Exposure to typical retail environment conditions and noise levels. **5. **Able to operate a computerized sales terminal. **Company Profile** Who are WE? We're a fashion forward Buy and Sell clothing and accessory store that carries NEW and USED items. We're catered for teens and "twentysomethings" selling all the latest trends and brands 50-70% off retail prices. We are way different than your average "Thrift Shop" because we: - pay CASH on the spot - buy and sell mall branded clothing and accessories - look for recently trending styles **Job Types**: Full-time, Permanent Additional pay: - Bonus pay **Benefits**: - Casual dress - Dental care - Extended health care - Flexible schedule - Paid time off - Store discount - Vision care Schedule: - 8 hour shift **Education**: - Secondary School (preferred) **Experience**: - retail management: 1 year (required) Work Location: In person Expected start date: 2022-03-01