Client and Service Outcomes Specialist

**The Agency**

The Calgary John Howard Society (CJHS) is a charity that reduces crime and makes Calgary communities safer by helping youth and adults make positive changes and move away from criminal behaviour. We do this by addressing the root causes of crime through housing, education, employment programs and support so that individuals have alternatives to breaking the law. CJHS is committed to restorative justice and an organizational environment that recognizes the dignity and worth of each person. CJHS values diversity and inclusion and welcomes qualified applicants from all walks of life.

**The Program**

Employment Services programming at the agency encompasses both group employment preparation activities and training, and individualized targeted support. The Journey to Employability (JTE) Program provides individualized support tailored to meet individual needs, as clients journey towards their employment goals. Services target adults who have had justice involvement and who are experiencing barriers to securing employment. Individuals are supported to identify needs and barriers, set goals, and develop action plans to reach their goals. Holistic wraparound supports are provided as needed to help clients advance towards employment and may include addressing basic needs, life management and employment related skill building, strategic career planning, and industry certification training. Relationships are established with community employers for the purpose of increasing awareness, education, providing opportunities for participation in programming activities, and to facilitate the hiring of clients. Both employers and clients continue to be supported once employment is secured to assist clients with maintaining employment and to promote employee retention and ensure employer needs are being met.

All adult serving programs are delivered by a dynamic and interactive team that works collaboratively to provide effective and coordinated services to all clients. All programming offers client-centred, strength-based, trauma-informed services and support; access to other internal programs and services or external resources is facilitated as needed.

**The Position**

Reporting to the Adult Community Services Team Lead, the Client and Service Outcomes Specialist will work collaboratively with the Adult and Employment Services teams. They will work most closely with the Employment Services team to develop and implement data collection and outcome measurement tools in relation to program activities serving clients, employers, and community agencies. They will establish a comprehensive evaluation framework that captures the impact of the interconnectedness of CJHS adult services programming serving JTE clients, the specific employment related services and wrap-around supports used to support clients on their journey towards employment, the measurement of client progress towards goals, and actual goal attainment. Outcome measurement tools will also be developed for employers and external agencies to align with success indicators. Creating efficient and effective strategies for evaluating program outcomes, including employer and community engagement is integral to this role. The Client and Service Outcomes Specialist will assist with administering evaluations with clients, employers, and external agencies and monitor completion of accurate data collection and input into the agency database in accordance with these activities. They will provide technological support needed to ensure the data collection methods and outcome measurement tools are aligned for compatibility within the existing agency database and provide ongoing support to ensure accurate capturing of data for reporting purposes. The Client and Service Outcomes Specialist will work very closely with two Employment Developers to complete internal and external quarterly reporting for the agency and the funder and assess data collection and evaluation activities at these intervals to ensure continuous quality improvement over the course of the program.

**Position Responsibilities**
- Work collaboratively and intentionally with Employment Services and other adult service teams to ensure integrated data collection and outcome measurement processes
- Work with clients to connect them with employers.
- Develop JTE service delivery documents including, but not limited to: intake and assessment, employment service plans, integrated services tracking, and outcome measurement and evaluation tools for client case management, employers, and community agencies
- Collaboratively determine efficient and effective strategies for data collection, outcome measurement, and evaluation processes
- Lend technological support and assistance to align data collection, outcome measurement and evaluation within existing internal database system
- Guide staff to accurately use data collection and outcome measurement tools, continually monitoring for accuracy and timely input