Medical Aesthetician and Laser Technician

Medical Aesthetician & Laser Technician

**About the Company**: At Caviar Skin Clinic, we believe in a holistic approach to beauty. We understand that true beauty comes from within, and our goal is to empower people to discover their inner beauty while on a quest to level-up their outer appearance. Caviar Skin Clinic stands our as a truly exceptional Medi Spa with a commitment to expertise and

patient satisfaction. Our team of dedicated professionals, including doctors, nurses, and aestheticians have a combined experience of over 22 years. We love what we do because we instil confidence in our patients, ensuring they both look and feel their absolute best. Our most popular procedures are Russian Lip Filler Technique, Dermal Fillers, Toxin, Skin

Tightening, Hydrafacials, Laser Hair Removal and more Our mission is to be the most loved Medi Spa, where patients can indulge in beauty and health. We are Caviar Skin Clinic, your beauty playground.

**Reports to**:Office Manager & Lead Medical Aesthetician/Laser Tech

**Objective**: Perform skin, laser and device based treatments on patients in a safe manner (facials, chemical peels, laser hair removal, RF microneedling, body contouring etc). Conduct patient consultations, assessments, create treatment plans and maintain chart records. Maintain and troubleshoot equipment. Maintain customer service with every patient including managing post treatment side effects, complications and the overall patient experience. The medical aesthetician/Laser Tech will see patients independently and report to the Office Manager and the Lead Medical Aesthetician/Laser Tech. Work diligently on patient retention & building up your patient base through strong patient connections, booking next appointments & marketing.

**Skills Required**:

- Extrovert, Sales Shark (this position is for the confident to know they can close a sale & get a patient desired results)
- Communicative (love chatting with people, confident to explain procedures in a way patients understand, communicate with staff)
- Customer service with a high level of patient care
- Strong marketing skills for patient acquisition & patient retention (ability to build their own patient-base, be a solopreneur within Caviar Skin Clinic)
- Ability to follow instructions, processes and adhere to company policies
- Ability to formulate treatment plans that will give patients results based on their concerns and goals
- Ability to be flexible and adaptive
- Stellar organization and follow through
- Optimism & a positive outlook, ability to put on a happy face
- Position requires a professional demeanour and appearance at all times
- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
- Ability to handle complications and post-treatment care to ensure complete care to resolution
- Knowledge, competency and experience with various skin and aesthetic devices
- Fluent in English both spoken and written

**Qualifications**:

- Certified Medical Aesthetician and Laser Technician Required
- 5+ years experience in performing Medical Aesthetician Services (Facials Chemical Peels, Microneedling Dermaplaning) and Laser Treatments (RF Microneedling, Laser Hair Removal and similar devices)
- CPR training an asset
- Strong customer service background
- Sales background
- Staying up-to-date on non-surgical cosmetic procedures
- Ability to handle emergency situations through to resolution
- Passion for the aesthetic industry and patient care
- Strong leadership and teaching background

**Responsibilities**:
**Employee Performance**
- Timeliness - arrive at least (15) minutes before scheduled shift
- Dress according to dress code (scrubs), well-groomed: hair, makeup and nails
- Positive, can-do team attitude

**Treatments and Consultations**
- Perform medical aesthetician services (facials, chemical peels, microneedling, microdermabraison, etc.)
- Perform laser service (laser hair removal, deep fractionated skin resurfacing, micro laser peels, skin tightening for face and body, photofacials, RF microneedling, etc.)
- Develop and deliver credible value-added services to the client
- Providing excellent customer service, calm attitude and utmost care to all patients
- Ensure consent forms are signed before performing treatments
- Stay on top of schedule and timeliness
- Be conscious of appointment time lengths when scheduling
- Perform consults following Consultation SOP (ensure reviewing intake, addressing patient concerns, formulating a treatment plan, letting patient know the price, payment plan options, recommending skin care, giving a physical paper copy of the treatment plan and necessary brochures to patient and scheduling their treatment appointment)
- Perform a skin analysis with the Visia device
- Identify and ensure client needs are met in a friendly and professional manner
- Talk to patients about promotions, memberships, rewards app, services and products as part of patient retention strategies
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