Membership Administrator

2 weeks ago

Toronto, Canada Movati Athletic (Group) Inc Full time

Join our Membership Administration team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**.

The** Membership Administrator **is a self-motivated, detail-oriented, organized administrative professional, responsible for managing and maintaining our company's membership database and related systems. The Member Admininstrator works closely with the Finance and Operations teams to ensure all documents and member requests are processed on time and with accuracy.

**Duties & Responsibilities**:

- Completes membership adjustments for all Clubs accurately and timely in membership system
- Prepares member invoices as requested
- Provide Insurance companies with membership quotes and required documentation
- Provide feedback on employee’s administrative performance to allow for continued growth, coaching and training
- Continual member information maintenance
- Prepares and delivers standard and customized reports
- Process administrative expectations within strict timeframes allotted
- Provide continued administrative and problem-solving support to all levels
- Research and provide solutions to procedural and member issues
- Ensures consistent adherence to Movati policy & procedures
- Assist Club Managers and Club Support with any other duties as assigned
- Participates and contributes to team meetings to ensure effective and frequent communication at all levels within the department
- Actively shares best practices with Administrators and club operations

**Education, Work Experience and Skill Requirements**:

- Post-secondary education in Business Administration or a related field is an asset
- Ability to travel and visit clubs may be required
- 2 plus years related administration experience and customer service is required
- Related industry experience is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Strong interpersonal and communication skills are required
- Excellent people skills and a friendly, responsible, service-oriented attitude are required
- Strong organization, time management and problem-solving skills are required
- Proven ability to effectively negotiate, troubleshoot and resolve issues
- Ability to multitask with mínimal supervision
- Discretion and confidentiality are mandatory
- Administrative skills are required. Computer proficiency in MS Office, strong Excel skills and an ability to adapt learning to incorporate new technologies

**Perks**

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning.

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