Associate General Manager

Job Description:
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Associate General Manager_**

**_ Amica Unionville_**

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Department: Administration_**

**_ Reports to: General Manager_**

**_ Responsible for: Residence Operations_**

**_ Job Category: Salaried_**

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates over 30 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets
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A Day in the Life of Associate General Manager_**

Reporting to the General Manager, the Associate General Manager (AGM) will assist the General Manager with management of day-to-day operations within the residence. The AGM will help lead the execution of business strategies, plans and programs. As the AGM, you will be accountable for leading the operations of multiple departments within the residence, this may include wellness and care, culinary, maintenance, administration or life enrichment. The AGM will act on behalf of the General Manager in their absence and participate in the manager on duty rotation as well as responding to any emergencies that may arise.

**Principal Duties and Responsibilities**

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General _**
- Collaborating with department leaders on various business objectives.
- Collaboration with other department leaders on Goal setting for the business and departments of the business

**People**
- Responsible for ensuring that the recruitment and selection process meets the needs of the residence and follows the company’s standards and best practices.
- Assists with scheduling, hiring, performance managing, and workplace investigations.
- Assessing and managing performance of team members throughout the business cycle.
- Ensuring policies, programs, procedures, and best practices in each functional area are carried out consistently and accurately.
- Assessing team member’s potential and investing in the creation of development plans, spending regular one on one reflection time for learning and preparing them for growth opportunities.

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**Resident Experience/Standards/Risk**
- Ensuring that labour within the departments assigned is continually stable including proactively pulsing departments to gage potential gaps and mitigate risk.
- Striving to identify and solution residents, families and team member questions and concerns and respond within required timelines.
- Supporting the Wellness team by ensuring that departments that they are responsible for are meeting wellness compliance and risk requirements and providing timely updates to resident’s well-being.
- Focus on Standardization of operations and practices as per Amica Standards.
- Leads the team through compliance audits, ensuring all gaps in findings are closed.

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**Sales & Financials**
- Assisting with the development of the residence annual budget and operating the residence to meet and\or exceed budget expectations.
- Responsible for managing monthly P&Ls, explaining variances on BPOs and following through with any action required.
- Conducting informative tours of the residence to families, potential residents, public, and others as required.
- Supporting the Sales team in their effort to achieve budgeted occupancy and rate goals by participating in weekly sales meetings, contributing to the quarterly smart plan and ensuring that all department they responsible for are executing against the plan and prepared for smooth and effective move ins.
- Any other duties assigned.

**Job Specifications**

**_Education_**
- A two (2) year diploma from a recognized college in hospitality, gerontology, business, commerce, administration, or related field.

**_Experience_**
- Five years’ management of one department or two years’ managing two departments with strong customer focus.
- Minimum four (4) years experience in senior living environment

**_ Knowledge_**
- Legislative regulations and policies related to retirement care.
- Demonstrates strong financial acumen.
- Changes in mobility of seniors and mechanical lifting devices
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace and have knowledge of appropriate actions to be taken in order to ensure the health and safety of team members and residents.

**_ Competencies, Skills & Abilities_**
- Ability to influence, organize and schedule work functions and motivate a team
- Strong oral, verbal and interpersonal communication skills
- Ability to develop and maintain effective working relationships with a wide variety of people
- Excellent leadership, organizational, team building and time ma