Technical Support Analyst

5 days ago


Edmonton, Canada CATALIS TECHNOLOGIES CANADA LTD. Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- or equivalent experience
- ** Work setting**:

- Financial technology (FinTech)
- Help desk
- Financial management/services
- Government department and/or agency
- Private company, corporation or industry
- Financial services industry
- Financial technology
- Private sector
- Municipal government
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide customer service
- Administer land use plans and zoning by-laws
- Prepare bank reconciliations
- Install software
- ** Computer and technology knowledge**:

- Enterprise resource planning (ERP) software
- ** Type of experience**:

- Call centre
- ** Field work location experience**:

- Alberta
- ** Area of specialization**:

- Accounting
- Payroll services
- ** Economic specialization**:

- Government finance
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Registered Retirement Savings Plan (RRSP)
- ** Other benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Learning/training paid by employer
- Parking available



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