Administrative Manager

**JOB TITLE**: Administrative Manager - Operations (full-time)

**REPORTS TO**: Clinical Director

**LOCATION**: #601-808 Nelson Street, Vancouver

*Please note this is a client facing, in-office position

**HOURS**:Monday-Friday, 9am-5pm

*Shifts/hours are flexible for the right person

**COMPENSATION**: $52,000-$56,000 depending on experience.

**with your Resume and Cover Letter outlining your relevant experience and interest in this role. The ideal start date is January 27th.**

We are a leading counselling practice in Vancouver, BC specializing in empowering our clients to live authentic, meaningful lives. We practice from an intersectional feminist lens, and work with people from all backgrounds and experiences. With a team of 27+ Registered Clinical Counsellors and Registered Social Workers, the Administrative Manager - Operations is needed to ensure “back end” business success and continued growth by managing operations and finances, developing and maintaining administrative systems, and supporting clients, staff and the Clinical Director.

**Role and Responsibilities**

Financial Management (30%):
Accounts payable - Ensuring the timely payment of all invoices to avoid penalties, reviewing invoices for accuracy and negotiating with service providers on rates, as needed. Processing government remittances (taxes, worksafe) as needed.- Processing payroll for a team of salaried employees, hourly employees, contracted counsellors, etc., ensuring accuracy and timeliness.

Administrative and Office Management (30%)Developing, implementing and monitoring administrative procedures, policies, and systems, in compliance with the organization’s strategic goals, needs, budgets and deadlines. Working in collaboration with the team to gain feedback and build trust.- Counsellor support regarding invoicing, payments, benefits, taxes, etc

People Management (25%)Provide training, onboarding, scheduling, supervising, and performance management of administrative team members in order to ensure the overall efficiency of daily operations- Managing admin team to delegate tasks, identify opportunities for growth, ensure engagement and job satisfaction, promote creativity, learning and develop leadership capacity- Hiring, training and scheduling new employees- Simple HR duties - providing Record of Employment, T4s, etc

Reception and Client Relations (15% or less - cover reception when needed)Providing Monday-Friday daytime reception coverage when needed - greeting clients, maintaining a welcoming environment for clients and staff, ensuring equipment is in working order- Maintaining client accounts, processing payments, resolving billing issues**Qualifications**Minimum of 2 years of related experience in a busy office environment, considerable customer service experience, an interest and/or education in social justice or psychology, or a combination of equivalent experience and skills.- Professionalism - you take initiative and are autonomous. You use sound judgment to make decisions when needed, and are trustworthy and reliable and take direction well.- A ‘people person’ - you are in tune with people’s needs, enjoy being part of a team, are compassionate, and prioritize clients’ needs.- A highly competent communicator - you follow through, ensure information is passed along accurately and within a timely manner, and close communication loops as needed.- A strategic thinker - you know how to prioritize work and understand the big picture.

**What we offer**15 days paid vacation annually (prorated depending on start date)- Eligibility for extended health benefits upon completion of the probation period (3 months)- The opportunity to be part of a progressive team of like-minded individuals- Opportunities for growth, skills training, and development

**Peak Resilience**
**strives to be an inclusive workplace and we recognize and value the lived experiences of the BIPOC and LGBTQIA2S+ communities.**

**Peak Resilience acknowledges with respect and gratitude that the land in which we work is on the unceded territory of the Coast Salish peoples -**
**Swxwú7mesh (Squamish), Stó:l and Slilwta/Selilwitulh (Tsleil-Waututh) and xmθkym (Musqueam) Nations.**
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