Community Coordinator

The Opportunity
We are looking for a Community Coordinator to join our team. This role is ideal for a customer-focused professional who thrives in a dynamic environment, enjoys engaging with residents and guests, and takes pride in maintaining an exceptional community experience. As a Community Coordinator, you will play a key role in ensuring resident satisfaction and seamless day-to-day operations within our community.
**Responsibilities will include, at a minimum**:

- Serving as the main point of contact for resident and guest inquiries, concerns, and complaints, ensuring prompt and professional resolution.
- Maintaining a comprehensive understanding of the community’s offerings, including suite types, services, amenities, pricing, and policies, to effectively assist residents and prospects.
- Handling and distributing mail, messages, and packages for residents with accuracy and efficiency.
- Coordinating and participating in community events and initiatives to foster engagement and enhance the resident experience.
- Monitoring and maintaining community spaces and office inventory, ensuring supplies are well stocked in an efficient and timely manner.
- Conducting regular walkthroughs of amenity spaces and common areas to uphold cleanliness and quality standards.
- Proactively following up with prospective residents by calling and qualifying leads, providing detailed information on lifestyle offerings, and scheduling tours for assigned leasing agents.
- Leading property tours for prospective residents when required, showcasing available suites and community features.
- Supporting leasing and administrative functions by preparing correspondence, maintaining resident files, and assisting with lease-related documentation as needed.
- Assisting with rent collection, account reconciliation, and addressing resident account inquiries in coordination with the property management team.
- Collaborating with team members to enhance operational efficiency and contribute to a positive work environment.
- Performing other duties as assigned to support the smooth operation of the community.

**Must haves**:

- Strong customer service and problem-solving skills.
- Ability to handle inquiries and concerns with professionalism and efficiency.
- Excellent organizational and time management abilities.
- Strong verbal and written communication skills.
- Proficiency in CRM systems and MS Office.
- Ability to work independently and collaboratively within a team.

Additional Information
- Must be available to work flexible hours including weekend availability.
- This role requires a mandatory full-time-in-office schedule (5 days/week)

Why we ‘love it here.’
We work hard to provide the proper training and development based on your career objectives and areas of interest. Your journey at InterRent does not follow a prescribed path, but is rather tailored to how you learn, where you want to go and what you want to achieve. We also take time to celebrate our successes and socialize as a team. Through a variety of team events and other special engagements, we truly live up to the ‘Work Hard. Play Hard’ philosophy.
About InterRent
Formed in 2006 as an unincorporated, open-ended real estate investment trust, we have steadily grown our portfolio and market presence in our core markets which includes the Greater Toronto and Hamilton area, Ottawa, Montréal, and Vancouver. More importantly, we have repositioned dozens of our communities and improved the lives of countless Canadians. With a reputation for innovation and a best-in-class management platform, we continue to play a leadership role in the multi-residential space.