Service Desk Coordinator

The Ministry of the Solicitor General, Ontario Provincial Police, and the Fleet, Supply and Weapons Services Bureau is seeking a qualified individual to join our Garage Administration & Vehicle Pool unit. In this exciting, rewarding and challenging opportunity, you will coordinate the day-to-day administrative operations in the OPP vehicle garage by scheduling work, completing service checklist prior to vehicle delivery. Vehicle types include cars, trucks, snowmobiles, trailers, personal watercraft, boats, motorcycles and all-terrain vehicles.. About Us: The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada. Fleet, Supply and Weapons Services Bureau (FSWSB), through a commitment to customer service, ensures that the OPP is equipped to meet its public safety mandate in an increasingly complex and challenging policing environment. The Bureau is comprised of highly skilled personnel from diverse backgrounds that work cooperatively with customers and stakeholders to research, develop and deliver equipment to position the OPP as a leader in modern policing. The Bureau Commander reports directly to the Provincial Commander of Corporate Services and is made up of the following sections: - Financial Services - Fleet Services - Garage Operations - Procurement Services - Supply Services - Print Services - Weapons Services The OPP Values promote always doing the right things for the right reasons, by: - Serving with PRIDE, PROFESSIONALISM and HONOUR. - Interacting with RESPECT, COMPASSION and FAIRNESS. - Leading with INTEGRITY, HONESTY and COURAGE. **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation. **What can I expect to do in this role?**: To coordinate the day-to-day administrative operations in an OPP vehicle garage by scheduling work, completing service checklist prior to vehicle delivery. Vehicle types include cars, trucks, snowmobiles, trailers, personal watercraft, boats, motorcycles, and all-terrain vehicles. **How do I qualify?**: **Mandatory**: - Ability to pass an OPP background/ security investigation. - Job requires a valid Automobile Mechanic's Licence Class 310S or Truck Coach Technician Licence 310T. - Must possess a valid Driver's Licence Class G. **Knowledge, Skills and Abilities**: - Knowledge of automotive technology, techniques and specialized equipment including winches and hydraulic systems to review vehicle fitness prior to delivery. - Knowledge of technical manuals and OPP maintenance policies and guidelines to review vehicle and equipment maintenance and repair work and ensure adherence to established maintenance schedules. - Knowledge of Microsoft Suite, digital pictures, scanning, fleet management, and drawing software (e.g. Paint, Excel and PowerPoint) to produce a variety of materials and track repairs. - Knowledge of the Occupational Health and Safety Act and WHIMS to safely perform a service checklist prior to the delivery of vehicles. - Written and Oral communication skill to discuss resolution of repair problems, coordinate service with external service providers, and log and modify associated work orders. - Interpersonal skills to foster and maintain cooperative working relationships with bureau and regional staff who pick up and return vehicles and when responding to questions or seeking/providing clarification on mechanical problems. - Problem solving and analytical skills to review mechanical and electrical diagnoses and troubleshooting, determine the nature of the problem, and assess whether repairs can be made or equipment and/or parts must be replaced. - Organization and planning skills to ensure timely scheduling and coordination of repairs, maintenance and delivery of vehicles. **Application Instructions**: Resume / cover letter must be received no later than 11:59 pm on the closing date. Submit quoting WIN ID # (i