Service Desk Analyst

**Service Desk Analyst - 2 positions**:
**Job ID**:

- 230454

**Posting status**:

- Open

**Organization**:

- Ontario Provincial Police

**Division**:

- Communication & Technology Services Bureau - Service Desk Management

**City**:

- Orillia

**Position(s) language**:

- English

**Job term**:

- 2 Permanent

**Job code**:

- C0215 - Service Desk Analyst

**Salary**:

- $1,555.35 - $1,870.19 Per week

**This is an operational position requiring a high level of engagement with members and stakeholders. The successful applicant will be required to report to their assigned OPP worksite to perform their duties in accordance with Ontario Public Service workplace policies.**

**About Us**:
The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform and civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

The OPP Values promote always doing the right things for the right reasons, by:

- Serving with PRIDE, PROFESSIONALISM and HONOUR.
- Interacting with RESPECT, COMPASSION and FAIRNESS.
- Leading with INTEGRITY, HONESTY and COURAGE.**What you bring to the team**:
**Mandatory requirements**:

- Ability to pass an OPP background/ security investigation.
- Ability to work shift work.

**Knowledge, Skills and Abilities**:

- Customer service orientation/customer focused communication skills.
- Interpersonal skills to work co-operatively and collaboratively within the team/work group and actively participate in team activities, projects and client initiatives to achieve group and organizational goals.
- Analytical and problem-solving skills.
- Written communication skills to convey and document end users issues, processes and results in appropriate databases, and to create and amend training and resource materials.
- Listening skills to receive and send information by actively listening and asking questions to seek comprehension and understanding of user issues to determine problems.
- Ability to decide when to escalate a problem or issue to a more senior level for matters not covered by established procedures or guidelines, or where conflicting priorities and VIP requirements are present.**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**Additional information**:

- Wednesday, June 11, 2025 11:59 pm EDT

**Position details**:

- 2 English Permanent - Full Time, 777 Memorial Ave, Orillia, Central Region, Criminal Record and Judicial Matters Check

**Compensation group**:

- Ontario Provincial Police Association Civilians

**Work hours**:

- Schedule 3

**Category**:

- Information Technology

**Posted on**:

- Wednesday, May 21, 2025

**Note**:

- **About security checks**:
A criminal or other federal offence record **does not automatically disqualify you** from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
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