Front Desk Receptionist

**CONCIERGE - FULL-TIME - DAYS & EVENINGS**

**Shifts: combination of 7:00 a.m. to 3:00 p.m., and 3:00 p.m. to 11:00 p.m.**
**two week rotating schedule**
**4-5 shifts/week, including every other weekend**
**must have full availability**

**ABOUT US**

We’re **Signature Retirement Living**, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a vibrant, fun, safe work environment and much more As we continue to expand, we invite you to be a part of building a reputation that will stand the test of time. If you are passionate, creative, caring and energetic, we would like to hear from you

**THE OPPORTUNITY**

We are looking for dynamic and compassionate frontline staff members to join **The Vista on Sparks**, a brand-new retirement home in Ottawa, Ontario

Offering unprecedented amenities, services, and dining options, The Vista on Sparks is for those who live without compromise. Distinctively located on Ottawa’s iconic Sparks Street, the community is surrounded by peerless views of Parliament Hill, the Ottawa River, and the Gatineau Hills that intensify as you ascend the building. This is one-of-a-kind Retirement Living, with a location to match

Reporting to the **Business Manager**, the successful incumbent in the position of **Concierge** will be responsible for providing exceptional customer service to our residents and guests, in person and by telephone, to address questions/concerns about our Community, its’ services and events.

**PRIMARY RESPONSIBILITIES**
- Communicate information about the Community and its services/programs.
- Schedule travel and transportation for residents.
- Provide access, entrance and exit supervision for residents and guests.
- Create, print and update documents pertaining to the activities and operations of the Community.
- Continuously follow our “good customer service” principle and ensure that these values are demonstrated in day to day practices.
- Demonstrate a sound knowledge of Community operations and services.
- Adhere to legislated and Company standards, policies, procedures and practices.

**PHYSICAL REQUIREMENTS**
- Sit, walk and stand on a variety of surfaces for at least 4 hours per day.
- Climb stairs, lift luggage and move small equipment and furniture.
- Frequently lift up to 25 pounds.
- Use both hands and feet on a regular basis to perform physical assisting duties.
- Handle exposure to extreme temperature and variable weather.

**WHO YOU ARE**
- You have post-secondary training in tourism or hospitality management or business administration.
- You have previous customer service, reception experience.
- Excellent verbal and written English communication skills.
- Attention to detail, and excellent computer skills including Microsoft Office.
- Demonstrate strong organizational skills, and a calm and professional manner.
- Must be able to provide a police check with vulnerable sector screen upon hire.
- Must be able to provide a record of immunization for TB test upon hire.
- Must be able to provide a record of vaccination for COVID-19 (minimum 2 doses) upon hire.

**ACCOMMODATION**

**Job Types**: Full-time, Permanent

Pay: $19.04 per hour

Expected hours: 30 - 37.5 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Senior care: 1 year (preferred)
- Customer service: 1 year (required)
- Front desk: 1 year (required)
- Administrative: 1 year (preferred)
- Multi-line phone systems: 1 year (preferred)
- Phone etiquette: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person