Project Management Office Lead

The PMO Lead is responsible for establishing and managing a centralized Project Management Office (PMO) that supports the City’s strategic initiatives through standardized governance, tools, and processes. This position provides oversight and coordination for a portfolio of complex projects and programs—ensuring alignment with corporate priorities, efficient resource use, and consistent project execution. Through collaboration, structure, and leadership, the PMO Lead plays a critical role in enhancing the City’s capacity to deliver impactful, well-managed initiatives.

**What YOU’RE Responsible for**:

- Establish, implement, and refine project management frameworks, policies, and standards.
- Align the PMO’s strategy with corporate goals and provide advice to the Director and Steering Committee on enterprise project planning.
- Maintain ongoing engagement with project stakeholders, ensuring their input is considered throughout the project lifecycle.
- Establish and manage realistic project expectations with team members and stakeholders, adapting as needed to evolving priorities.
- Develop and maintain project timelines and milestones using appropriate tools, ensuring feasibility and accountability.
- Facilitate strategic prioritization of projects based on capacity, risk, and value.
- Establish a structured approach for tracking project progress, including determining the frequency and format of status reports, analyzing results, and addressing challenges as they arise.
- Develop a performance measurement framework to evaluate project outcomes, interdependencies, and organizational impact.
- Conduct project reviews upon completion, documenting lessons learned and creating recommendations to support future project improvements.
- Oversee the portfolio of active and planned projects across all departments, ensuring coordination and alignment.
- Provide support, mentorship, and guidance to departmental project leads.
- Serve as a central escalation point for risks, scope adjustments, and resource conflicts.
- Monitor timelines, milestones, and interdependencies, and ensure adherence to scope, budget, and quality expectations.
- Collaborate with Communications to develop and implement communication strategies that ensure transparency, engagement, and alignment across departments. Tailor messaging to different stakeholder groups, using clear and accessible language to support understanding and engagement.
- Work with Corporate Analytics & Technology team to maintain/establish a centralized project portal/document repository, ensuring stakeholders have access to up-to-date project materials.
- Other duties as assigned.

**What YOU Bring**:

- A Bachelor’s degree in a related discipline (such as Business Administration, Finance, Information Technology, or a related field) with a minimum of five to seven years of progressively responsible experience in finance and/or information technology; **_OR _**a post-secondary diploma in a related discipline such as Business Administration, Finance, Information Technology, or a related field **_WITH_** a minimum of five years of progressively responsible experience in finance and/or information technology; **_OR_**:

- A certificate in a related discipline with a minimum of four years of progressively responsible experience in finance and/or information technology
- An equivalent combination of education, training, and experience that provides the required knowledge and skills.
- A PMIT Certificate, Scrum Master, or PMP certification is required.
- ** Change Management certification or substantial experience in Change Management is required.**:

- Familiarity with project management software, such as Microsoft Project and Microsoft Planner.
- Proven experience in managing and supporting teams, whether through projects or operations.
- Technically proficient with various software tools, including Microsoft SharePoint 365, Office 365, Microsoft Teams, and Visio.
- Comfort working both independently and collaboratively within a team is essential.
- Adaptability in handling shifting priorities, demands, and timelines through analytical and problem-solving skills.
- Ability to respond to project changes and alterations with a proactive and efficient approach.
- Open-mindedness and flexibility during times of change.
- Strong ability to understand the diverse communication styles of team members and stakeholders from various disciplines.
- Encouraging and supportive in motivating and engaging others.
- Skilled in building positive relationships and fostering cooperation across various levels, including senior management, clients, and other departments.
- Ability to manage challenges and reduce tension within project teams, if needed.
- Sensitive to navigating organizational dynamics, ensuring smooth project completion.
- Excellent written and verbal communication skills.
- Strong interpersonal skills, fostering positive and effective working relationships.
- Skilled in conducting