Client Relations Lead

**The Position**: Are you a seasoned leader with a passion for healthcare operations and client relations? Do you thrive in fast-paced environments where process improvement and exceptional client experiences drive success? If you’ve got at least 5 years of leadership experience and 10 years in the healthcare field, with a knack for team building, and hands-on experience setting up and running a medical office, this role is for you Located in Beaumont, Alberta we are getting ready for our new, vibrant space For the right person, there is room for a promotion, an increase in wage and benefits as you help us grow **About Us** Level Up Wellness Group is a multidisciplinary, integrated health hub offering cutting-edge mental health and medical services. We’re growing fast, and we need a strategic, people - focused leader to help us elevate client care, optimize operations, and lead a team of 10 in delivering outstanding service. **What You'll Be Doing** Leadership & Team Development - Lead, mentor, and grow a high-performing Client Relations Team, ensuring seamless day-to-day operations. Process Optimization - Identify inefficiencies and implement best practices to enhance workflow, client scheduling, and team coordination. Technology & Systems Management - Oversee and optimize JaneApp and Asana for scheduling, task management, and team collaboration. Client Experience Champion - Ensure every client feels supported, informed, and cared for, from their first contact to ongoing treatment. The client experience is paramount, and ensuring booking, communications, billing and top-notch. Being a 'worker bee" and the lead is an integral balance. Collaboration with Clinical Medical Teams - Work alongside our CEO, CFO, Clinical leads, Medical Office Assistant, and clinical team to ensure a smooth, client-focused experience. Attention to Detail - We rely on the client relations team to ensure details aren't missed. Flexible Schedule - Work one evening per week and one weekend per month to ensure client accessibility and team coverage. Personality - We want someone who has a balance of relationship and business driven skills and brings a positive outgoing energy to the environment **What We’re Looking For** 5+ years of leadership experience Experience managing a medical or wellness office (bonus points if you've helped build one from the ground up) 10+ years working in healthcare. Must understand legislation related to healthcare environments and implement policies. Proficiency in JaneApp and Asana (or similar platforms). A natural leader and mentor who can inspire and develop a dynamic team. A passion for client relations, process improvement, and operational excellence. Thrives in a fast-paced, high-growth environment with a strong ability to pivot when needed. Strong problem-solving skills and the ability to keep a cool head in high-pressure situations. A positive, forward-thinking mindset with a commitment to client-centered care. **MUST HAVE A TRACK RECORD FOR PROCESS IMPROVEMENT** **Benefits**: Health Plan & Health Spending Account Opportunities for Growth & Advancement in a rapidly expanding organization Collaborative; Supportive Team Culture The chance to make a REAL impact in healthcare On your birthday, you get a paid day off **Ready to Level Up?** Let’s build something amazing together Pay: From $25.00 per hour Expected hours: 37.5 per week **Benefits**: - Casual dress - Company events - Dental care - Extended health care - On-site parking Flexible language requirement: - French not required Schedule: - Day shift - Evening shift - Monday to Friday - Morning shift - Weekends as needed **Education**: - Secondary School (preferred) **Experience**: - Medical office: 10 years (preferred) - Leadership: 5 years (preferred) Work Location: In person Application deadline: 2025-03-05 Expected start date: 2025-03-10