Quality Manager

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It With Pride.**

**How you will contribute**:
In this role, you will support cross functional partners to deliver capabilities bringing consumer-inspired quality to life. To excel in this role, you will drive implementation of food safety and quality programs; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs and quality compliance to our Food safety/Quality Systems, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda. In addition, you will share best practices among manufacturing sites through quality benchmarking; support special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.

This position has responsibility for 3-4 direct reports. This position requires experience with quality and/or manufacturing, understanding of Quality & Business Systems and the ability to influence stakeholders.

This position would report to the Plant Director with a dotted line to Corporate Quality Director.

Success in this role will require strong people and strategic leadership, working well with others, deep knowledge of quality principles / programs, strong technical skill, strong influencing skills, and a sound understanding of the commercial business.

**Primary Responsibilities**:

- Develop and implement a value-based manufacturing quality strategy that sets a strong quality direction which is aligned with the overall companies’ quality strategy
- Develop and report quality KPI’s/metrics and drive action planning based on insights
- Manage, lead, coach and develop teams of quality experts to drive successful implementation of quality policies, programs, tools and technologies that position Quality as a competitive advantage
- Work to improve and provide necessary training and development in product knowledge, process technology, process control, optimization techniques, QP’s and Mondelez competencies to increase employee effectiveness and achieve optimum performance levels
- Take a leadership role in risk assessments and investigations; and report on areas of corrective and preventative actions following up on progress and closure
- Ensure preparedness for internal and 3rd party audits and act as the quality management representative for all internal and regulatory bodies (GFSI, QCMS, CFIA)
- Actively drive Quality Pillar / Lean Six Sigma initiatives for the function as part of the Lean Six Sigma Journey established across the company
- Leverage quality resources in Food Safety, Sanitation, Auditing and Supplier Quality to meet deliverables and ensure compliance of programs, policies and standards
- Actively live and role model our Leadership competencies by holding self and team (including all direct report ‘people leaders’) accountable for creating a positive work environment and culture:

- Performance Management: Ensure proper onboarding and development of all staff by completing induction process, coaching and developing capabilities, executing start/mid-year dialogues, and engaging in performance improvement when required
- Talent & Succession: Ensure job vacancies are filled by completing the required processes and representing the company with integrity throughout the recruitment process
- Training: Ensure completion of function compliance training
- Engagement: Ensure an engaged workforce through development of sound working relationships and execution of Employee Survey action plans
- Ensure team models our Company values and hold others accountable for the same

**A desire to drive your future and accelerate your career and the following experience and knowledge**:

- B.S./M.S. with concentration in Chemistry, Food Science, Engineering or related field
- Minimum 5 years of related experience (Operations and/or RDQ) with demonstrated technical and managerial ability
- Excellent vision & strategic agility, business acumen, stakeholder management skills, courage, and problem-solving skills
- Demonstrated ability to work and influence within all levels of the organization and an effective ability to coach and manage through change
- Drive Quality Culture programs and activation at the site
- Lead other quality process related improvement projects as assigned
- Proficient with office 365, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams. Ability to run analytics and use database systems to create reports
- Limited Travel outside GTA - 5%

**What Extra Ingredients you Possess**:
1. Drive for Results: can be counted on to exceed goals successfully; is constantly and consistent