Residential Leasing Manager; Tenant Services Co-ordinator

**OVERVIEW**

We are seeking an experienced residential leasing expert with proven success in apartment leasing. This position involves acting as Leasing Manager and Tenant Services Co-ordinator for an exciting new redevelopment property in downtown Edmonton, including 91 suites, from launch to full lease up

As Leasing Manager, you will be responsible not only for leasing suites, but for creating a special place where people want to live, through exceptional customer service, and tenant programming and engagement.

This position requires the ability to work flexible hours, including evenings, weekends, to accommodate the needs of our business.

**Key Responsibilities**:

- Manage the leasing process from start to finish including marketing available units, conducting property tours, and facilitating the leasing and move in processes ensuring a positive experience for prospective tenants.
- Actively engages in the community through planning tenant activities and programing in the amenity areas.
- Property reputation management, ensuring high level of tenant satisfaction, resulting in long term tenants and reducing turnover.
- Collaborate with maintenance staff to ensure that property is well-maintained and suites are ready for new tenants.
- Management of all aspects of the marketing, promotion and advertising program for the property including all advertising, print materials, web advertising, signage, social media platforms, and website.
- Assists with the residential leasing budget and strategic planning for the residential component to ensure optimal performance.
- Develops strong rapport with residents through effective communication and excellent interpersonal skills.
- Maintain all forms and tenant manuals.
- Assists in dynamic rental rate setting through supply and demand monitoring.
- Stays ahead of the market's pulse by conducting monthly visits to competitors' properties and completing comprehensive competitor surveys.
- Completes necessary paperwork such as traffic reports and vacancy reports for strategic planning.

**Qualifications and Experience**:

- Experience with advertising including print media and all forms of social media.
- Experience in apartment management and leasing, including progression in roles and responsibilities.
- Expert level in Yardi Rent Café.
- Familiar with Salto access system.
- Event planning considered an asset.
- Proficient in Microsoft Office, including Outlook, Excel, and PowerPoint; and CRM software for managing contacts.
- Exceptional customer service skills and a proactive, go-getter attitude.
- Above-average computer literacy and ability to adapt quickly to new software.
- Knowledge of Acts, Laws, and Legislation related to residential property management.
- Proficient administrative skills acquired in an office setting.

**Requirements**:

- Excellent negotiation skills with the ability to close deals effectively.
- Exceptional customer service skills, with a focus on building lasting relationships.
- Proficient phone etiquette and communication skills to engage with potential tenants professionally.
- Strong aptitude for sales and customer service.
- Excellent time management and prioritization skills.
- Exceptional analytical, written, and verbal communication, and interpersonal skills.
- High degree of professionalism and exceptional customer service philosophy.
- Highly organized, results-oriented, and able to work in a multi-functional team environment.

Join our team at Josan Properties as a Residential Leasing Manager and be at the forefront of the exciting revitalization of Downtown Edmonton

Schedule:

- Weekends as needed

Work Location: In person

Expected start date: 2025-06-09