Customer Service Representative

7 days ago

Port Hardy, Canada Budget Car & Truck Rental Full time

**Job Description - Customer Service Representative**

**Customer centric position with a service-based sales program that can significantly increase your income**

**Reports to**:
City Manager

**Position Summary**

Devon Transport prides ourselves in providing efficient and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work environment. This is a temporary position to cover an employee leave, potential opportunities may be available after the 16 month period.

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Following service-based sales recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

**Qualifications and Experience**
- General communication with team members.
- General customer service.
- Class 5 driver’s license. **(required)**_Drivers abstract will be requested upon hire_
- Sales experience considered an asset

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.
- Vehicle knowledge considered an asset.
- Sale skills considered an asset
- Time management skills
- Computer Skills

**Working Conditions**
- Schedule that includes weekends and holidays.
- Travel between in town and airport location
- Mix of shifts based on location hours up to 9.5 hours in a day
- After hours call outs possible during peak season
- Ability to work inside an airport and follow airport security requirements.
- Ongoing training and feedback.

**Job Type**: Fixed term contract
Contract length: 16 months

Pay: $18.50-$19.50 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Licence/Certification:

- Class 5 Licence (required)

**Location**:

- Port Hardy, BC (required)

Work Location: In person

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