Member Experience Manager- Lacombe

2 weeks ago

Lacombe, Canada Servus Credit Union Full time

**Join Servus Credit Union** - **Canada’s Largest Credit Union**

We are hiring for a **Member Experience Manager** in the **Lacombe** branch****

**Employment Status**: Full-time; open Mon - Sat; extended-hour branch

**Posting Closes**: September 5, 2025

At **Servus Credit Union**, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting **people before profits**, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most**:our members, our employees, and our communities**. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, **we want to meet you**.

**Join Servus and discover a better way to work.**

As the Member Experience Manager your primary goal is to lead and coach our Member Experience Advisor's on the frontline. You support them so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You and your team have the opportunity to make the best first impression for our members when they walk in the door

**What you’ll be doing**:

- Motivating and coaching employees to find opportunities to reimagine our member's financial fitness
- Being proactive in pursuing new business opportunities
- Solving problems quickly by analyzing the situation and provide necessary follow up
- Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
- Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
- Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partner

**What you bring**:
Although not required, the following education/certificates are valuable assets:

- Post-secondary education in Finance (or related studies)

**Why Servus?**

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

- Competitive compensation including performance-based incentive pay and profit share
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide with a few additional perks

**What happens next?**
- Posting Closes September 5, 2025_

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