Alberta - Travel Agent Support (Tico Certified)

3 days ago

Calgary, Canada The Travel Agent Next Door Full time

**Position: Travel Agent Support**:

- Location: Alberta_

Are you passionate about the travel industry and love helping others succeed? Join **The Travel Agent Next Door**—a dynamic, innovative company recognized as a leader in supporting home-based travel agents across Canada. Our team spans Canada and India, and we're looking for a motivated and enthusiastic individual to join our **Agent Support and Ticketing Team**. The position involves shifts that will vary between **9 am - 5 pm and 10 am - 6 pm MST (Alberta time)**

**Why Join Us?**
At The Travel Agent Next Door, we’re more than just a workplace. We foster a collaborative and inclusive culture where your contributions make a direct impact. You'll have the opportunity to work with talented agents and help them grow their businesses while advancing your own career in a supportive, remote environment.

**What We Offer**:

- **Remote Work Flexibility**: Work from the comfort of your home.
- **Professional Growth**: Expand your expertise in the travel industry while sharpening your skills in customer service, ticketing, and training. You'll have the opportunity to support agents as they build successful businesses, all within a company that values your growth.
- **Innovative Company Culture**: We're young, fast-growing, and known for making waves in the travel industry.
- **Competitive Salary**: A comprehensive compensation package with opportunities for growth.
- **Work-Life Balance**: Flexible scheduling with varied shifts and a predictable rotation that includes every 5th Saturday, ensuring you have a balanced work-life routine.

**What You’ll Do**:

- Support and guide home-based travel agents—whether they’re new to the industry or seasoned pros—by answering their day-to-day questions.
- Coach and mentor agents to help them grow their businesses.
- Assist with invoicing and reservations entry through **ClientLinq**.
- Troubleshoot issues across departments to ensure our agents have a seamless experience.
- Conduct monthly check-in calls with agents, providing and documenting valuable feedback.
- Develop training materials and host webinars to keep our agents up to date.

**Who You Are**:

- You have **3+ years of experience** in the travel industry and are **TICO certified**.
- You have experience with **Sabre** and are eager to learn ticketing and exchanges.
- You’re fluent in English with outstanding communication skills.
- You thrive in a **fast-paced, team-oriented** environment and excel at problem-solving.
- You’re a **tech-savvy multitasker** with solid experience using **MS Office**, **CRMs**, and new technology.
- You adapt quickly and work well under pressure.

**Shift Details**:

- Shifts will vary between 9 am - 5 pm and 10 am - 6 pm MST.
- Support Team is operational Monday to Friday: 9 am - 8 pm EST
- Rotating Saturdays (every 5th Saturday): 10 am - 6 pm EST.
- Shifts can change according to business needs

If you're ready to be part of a forward-thinking company that values your expertise and supports your professional growth, we'd love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Travel Sales and Consulting: 3 years (required)
- Customer support: 3 years (required)

**Language**:

- English Fluently (required)

Licence/Certification:

- TICO (required)

Work Location: Hybrid remote in Calgary, AB T2P 2Z2

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