Regional IT Manager

**Salary Range: $96,843 - $121,054**

**Your Role**

Responsible for leading the IT team in delivering exceptional support and services to the organization. This includes mentoring staff, managing day-to-day operations and ensuing timely resolution of technical issues. Assists with IT project coordination, resource management and supervises IT staff as well as has a hands-on approach with supporting end users. Assists with deploying technology resources that will support corporate goals and objectives.

**Why Work for Us?**

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**What You Bring**
- Bachelor’s degree in information systems or related field or equivalent combination of experience and education
- 5+ years of experience of relevant technical experience and 5+ years of experience in a management role
- 5+ years of experience in hospitality, preferably with casinos, food and beverage and/or hotels
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons and facts
- Proficiency with Virtual Private Networks (VPNs), firewalls, encryption, and other aspects of network security technologies
- Advanced overall knowledge of networking, operating system, and server architectures
- Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms
- Ability to explain and present technical concepts and theories to non-technical audiences
- Knowledge of applicable IT laws, policies and regulations
- Strong experience or knowledge of managing budgets for an IT department

**Key Responsibilities**
- Responsible for region-wide operations of IT services, support and infrastructure.
- Oversees project management for IT-related undertakings, including needs analysis, milestone planning, implementation and project follow up.
- Assists with developing the IT budget.
- Identifies opportunities and recommends IT solutions that will enhance or improve current business processes.
- Research, designs, and implements the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
- Supports, prioritizes the workload of IT staff members, and manages their performance by coaching, providing positive and corrective feedback, appraising performance, and administering discipline.
- Liaises between users, operations, and external IT consultants in the areas of systems design, modifications or trouble shooting.
- Responsible for the administration of all hardware and software service agreements, vendor and supplier contracts, invoices and warrantees.
- Ensures IT change management procedures are being followed
- Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
- Creates ad hoc and project related status reports and presents findings to key stakeholders.
- Stays informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
- Provides guidance, direction and manages the performance of direct reports. Ensures appropriate appraisals and accountabilities are undertaken.
- Coordinates and confers with professional staff to resolve operating issues and makes decisions and provides authorization within the scope of this position.
- Takes on additional responsibilities as required.

**Get to Know Gateway**

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