IT Office Manager

Are you someone that loves a challenge, works hard, and takes ownership to provide the highest standard of customer service to our clients? Do you love working in a supportive team with the goals to make clients happy and give them peace of mind? Do you have a thrust to take on the toughest of technical problems to make life better for those around you. Does tackling difficult technical problems to make life better for those around you sound exciting? Are you endlessly curious to learn new technology in an environment that supports ongoing growth? If this sounds interesting to you, please read on.

Our core purpose is to elevate organizations that make our communities better and happier. That's why our tagline is '**Better. Happier. Peace of Mind**’. If you want to work for a company that makes the world a better place, then a career at JIG could be what you’re looking for.

**Mission of the Role**: The mission of the IT Office Manager is to provide the highest standard of customer service to our customers by supporting our procurement and IT build process ensuring hardware and devices are purchased, built, and shipped out within the defined timelines along with general day-to-day office administration duties.

Reporting into the Senior Manager of Operations, you will be responsible for the coordination of customer hardware builds and profiles as per the agreed standards and defined SLAs
- Coordinate the hardware shipping (incoming/outgoing) to and from the JIG office
- Responsible for purchasing customer hardware/software from approved vendors
- Ensure any purchases are sent to the agreed shipping destination (customer/JIG office)
- Responsible for labeling and storing incoming and outgoing hardware to customers
- Ensuring the in-office hardware inventory and peripherals are updated and replenished
- Ensure the Hardware helpdesk tickets are updated regularly with current build status
- Escalate any hardware build issues to the Operations supervisor immediately
- Coordination of the hardware recycling and disk destruction with approved vendor
- Supervise JIG’s coop student program ensuring they are being fully utilised
- General office administration

**Requirements and desired skillset**:

- Must be based in the office Monday to Friday (8:30am - 5:00pm EST)
- Live / personify JIG’s Core Values
- Requires strong organizational and time management skills
- Ability to promote a happy and positive workspace
- Ability to take ownership of work, work autonomously and with little direction
- Strong verbal and written communication skills in English
- Good understanding of IT technology and Hardware
- Ability to streamline office administration tasks
- Basic computer skills - Windows, Mac and Microsoft Office

**JIG’s Core Values** - If your values are in line with the below, we would love to hear from you.

**Work Honestly Hard**

We will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.

We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind.

We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.

**Support Each Other’s Happiness**

We are a family that loves our team and want to support our own and our customer’s happiness.

We have each other’s back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.

We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.

**Be Endlessly Curious**

We are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource.

We always challenge the status quo to better ourselves, improve the world around us and provide customer success.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: One location