Driver Services Specialist

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman has an outstanding opportunity for a Driver Services Specialist (Contract) based in our Mississauga Location.

What will you do?

Conduct program startup calls with clients ensuring best practice implementation
Create client profiles and adhere to policy parameters by meeting Service Level Agreements and communicating effectively with all parties involved
Reconcile and maintain driver databases for each program
Develop program timelines for each assigned client
Create mass driver communications introducing and maintaining programs
Understand IRS and CRA regulations for personal use
Prepare annual taxable liability information to clients
Process and analyze driver abstracts and training modules
Work directly with client's management in multiple departments including Human Resources, Fleet, Tax, Accounting, Payroll, Risk and/or Safety.
Manage all programs through internal and external systems
Liaise with vendors and provincial ministries to administer Safety programs
Provide weekly and monthly reports by collecting, analyzing and summarizing account information for clients and internal management.
Evaluate client’s usage of programs and recommend changes to improve overall program performance
Perform all duties with a positive attitude toward embracing innovation and timesaving efficiencies

What are we looking for?

Bachelor’s degree or equivalent and relevant work experience
Intermediate to advanced computer skills including MS Office and Windows XP
Ability to communicate effectively, verbally and in writing, with all levels of internal and external customers
Must have excellent customer service skills
Ability to manage multiple priorities, with high attention to detail, excellent organizational and follow-up skills and advanced problem solving skills.
Bilingual (French/English) strong asset

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.