Director, Everyday Payments

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What You’ll Be Doing

Global Money Operations (GMO) provides infrastructure and processing services for electronic payment products and FX/MM settlement activities. As the Director of Everyday Payments you’ll provide leadership and guidance in areas of payment services to both internal and external stakeholders and develop, enhance and maintain the strategic direction for retail e-transfers, business e-transfers, Electronic Funds Transfers (EFTs) and the Real Time Rail (RTR). This includes direction on feature enhancements, fraud/risk, payments compliance with Interac and other industry compliance bodies such as Payments Canada, SWIFT and others in anticipation of, and response to, business plans, market trends and regulatory compliance, ensure alignment with broader CIBC strategy & purpose.
- At CIBC we enable the work environment most optimal for you to thrive in your role._ _You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How You’ll Succeed- Business Management - Develop purpose-driven, client-focused objectives & strategic plans for Everyday Payment services aligned with EP strategy/Payments Modernization Program and the broader CIBC strategy. Ensure plans exist to keep CIBC competitive in everyday payment services facilitating efficient and robust transaction processing and to remain compliant with policies, standards, guidelines and risk tolerance of these services. Provide industry Subject Matter Expertise on multi-stakeholder (internal and external groups) initiatives to deliver on plan priorities- Identify Business-Building Opportunities - Monitor market environment (consumer, technology, payment networks/associations, standard-setting bodies, new innovations, competition and government/regulatory agencies) and internal reporting and insights exist against strategic and existing payment service operational objectives to understand the impact of change. Assess the long-term viability of identified opportunities to maintain or improve CIBC’s competitive position. Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained. Build support to develop new features, services and/or products specifically tailored to market segments aligning with CIBC’s strategic direction of being an innovative bank.-
- Relationship Building - Meet business objectives by building relationships and working effectively with Product, Technology, Risk and other lines of business, partners and vendors.

Who You Are- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability
- #LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to know- You need to be legally eligible to work at the location(s) specified above and, wh