Director, Payments Analytics

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you’ll be doing

The Director, Payments Analytics will have accountability for providing expert analytics leadership to our product partners as part of the Analytics & Decision Science team. In this role, you will lead the analytics agenda for the Payments team, acting as a strategic thought partner, delivering insights, analysis, tools and data-driven recommendations to help identify opportunities to grow the business and better serve our clients.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._

How you’ll succeed
- Analytics Consulting Leadership - Establish an industry-leading expert Payments analytics consulting team. Develop strong trusted advisor relationships with Payments partners through impactful engagements. Integrate deep domain knowledge with analytical capabilities to deliver value to stakeholders, enable data-driven decision making and proactively identify opportunities to drive business growth (projects/business cases, acquisition/retention campaigns, pricing, channels, segments, products and process enhancements).
- Analytics Delivery & Innovation - Lead the identification and deployment of analytics and statistical techniques (descriptive, predictive, prescriptive) to extract actionable insights out of client behaviours and business trends (both internal and external). Lead the integration of big data, business intelligence, visualization, self-service and analytical tools into the everyday toolkit of the team. Champion the exploration and integration of new analytics tools and techniques to innovate, build strategic analytics assets and drive efficiency.
- Partner for Success - Own key relationships across our business and with external partners to facilitate our analytics delivery model. This includes, but is not limited to internal partners in Analytics, Product, Channel, Technology, Risk, Marketing and Finance as well as external Channel, Bureau and Benchmarking partners.
- Ownership - Lead the end-to-end orchestration of internal and external partner engagement to ensure the delivery of solutions the meet stakeholder requirements and contribute to business success. Think and act like an owner by engaging and integrating the right resources to efficiently deliver on business needs.
- People Management/ Leadership - Create and sustain a high performing, inspired workplace that is consistent with the values of CIBC. Be a champion of team coaching models, recognize great work, manage career and succession planning and attract/develop top talent to fill key roles in the team in support of our evolving business.

Who you are
- You have well-developed leadership skills with proven ability to lead in a fast paced, ambiguous, multi-dimensional matrix environment and to effectively manage multiple activities with varying complexity while under tight time frames
- You have strong knowledge of Payment Products, Deposits and Open Banking to enable insightful analysis and interpretation of performance and emerging payment trends
- You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems strategically and recommend creative solutions.
- You have well-developed communication skills. Written and verbal skills to convey technical information in understandable terms as well as convey thoughts and ideas clearly and in a compelling influential manner
- You are passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have relationship management skills to effectively deal with individuals at all levels of the organization including Senior Leadership and convey factual and/or conceptual information requiring detailed explanation and interpretation
- You are driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opport