Customer Service Associate

2 weeks ago

Brampton, Canada IKO Industries Ltd. Full time

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
Customer Service Associate

We are currently seeking a Customer Service Representative to join our team of skilled professionals in our Customer Service Department based in Brampton, ON, this position reports to the Customer Service Team Manager - Canada.

Hiring Requirements

Job Details

Key Responsibilities:

- Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.
- Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers
- Develop strong customer relationships
- Collaborating with internal departments to ensure timely delivery of orders
- Completion of customer and performance reporting
- May require some travel within North America

Qualifications:

- Strong customer focus and excellent relationship building skills
- High level of attention to detail is required to ensure accuracy of order entry and reports
- Strong communication skills (written and verbal)
- Ability to problem solve and “think outside the box”
- Good organization skills
- Strong/proven analytical skills
- Practical experience with MS Office, data entry, and detail oriented research
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred
- 1+ years of experience in a similar role with direct experience managing orders and customer relationships

Key Responsibilities:

- Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.
- Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers
- Develop strong customer relationships
- Collaborating with internal departments to ensure timely delivery of orders
- Completion of customer and performance reporting
- May require some travel within North America

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

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