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Customer Service Associate

2 weeks ago

Brampton, Canada str8firefarms Full time

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you
**Compensation**:
$20 - $30 hourly

**Responsibilities**:

- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Create records of customer interactions and follow up to ensure all questions have been answered
- Ensure customer account information is up-to-date
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Regularly meet with sales lead to receive the newest service and product knowledge

**Qualifications**:

- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Display strong communication skills, active listening skills, and personal skills

**About Company**
We offer a broad array of cannabis services geared to address illnesses and injuries. Our team will guide you through your options to make sure that you are comfortable with your treatment plan.