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Customer Service Associate
2 weeks ago
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you
**Job Description**:
CUSTOMER SERVICE ASSOCIATE (CSA)
The Customer Service Associate will be responsible for working with US based customers on a day to day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.
Key Responsibilities:
- Work closely with customers to handle day-to-day inquiries.
- Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.
- Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers.
- Develop strong customer relationships
- Collaborating with internal departments to ensure timely delivery of orders
- Preparing customer related reports
- May require some travel within North America
Qualifications:
- Strong communication skills (written and verbal). Must be able to communicate clearly and contact customers over the phone and build long-term customer centric relationships.
- Strong customer focus relationship-building ship building skills.
- High level of attention to detail is required to ensure accuracy of order entry and reports.
- Ability to problem solve and “think outside the box.”
- Good organization skills.
- Strong/proven analytical skills.
- Practical experience with detail-oriented order entry, and detail-oriented research, face to face customer interactions.
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
- 3+ years of experience in a corporate customer service role in North America with direct experience managing orders and customer relationships preferred.
- Knowledge of Microsoft Office required.
- Familiarity with JDE and Salesforce is an asset.
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
