Desktop Support Analyst

4 days ago

London, Canada Columbia Sportswear Company Full time

Benefit Plan including Health, Dental, Life Insurance and Disability
- Additional Paid Time Off (floater days, volunteer days, outdoor day)
- Company Pension Plan
- Retirement Savings Plan (RSP)
- Annual bonus opportunity
- DEI and Employee Resource Groups
- Generous Employee Friends and Family discounts
- Hybrid work model

**OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.**

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be founded and headquartered in the Pacific Northwest region of the United States, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

**ABOUT THE POSITION**

The Digital and Technology team is looking for a Desktop Support Analyst for our Canada Headquarters located in London, Ontario.

Reporting to the Manager, Digital User Support, you will contribute to and ensure the efficient and effective operation of the computer systems and equipment for HQ\Retail\Showrooms and mobile devices.

**HOW YOU’LL MAKE A DIFFERENCE**
- Provide support to Columbia staff by troubleshooting problems and maintaining printers, computers (both PC and Mac), mobility, telephone equipment and all other equipment used by Columbia personnel.
- Check, evaluate, and inventory computer equipment on a regular basis.
- Work with Retail Field Support and other Columbia Digital Technology groups as required.
- Take ownership of all aspects of Service Desk tickets including working directly with staff, documenting problems and/or solutions and updating and closing tickets as issues are resolved.

**YOU ARE**
- Confident in speaking to groups of varying sizes and levels in the role of instructor or trainer.
- Proficient in Microsoft software (PowerPoint, Word, Excel, Outlook, Teams, OneDrive)
- Able to analyze/troubleshoot and translate technical concepts in order to create innovative solutions
- Able to cope with a potentially stressful work environment while at the same time maintaining professionalism that contributes to a team environment.

**YOU HAVE**
- Post-secondary education or equivalent experience.
- Five years of experience in Information Services or 7-10 years applicable experience.
- Advanced working knowledge of PC’s, network connectivity, mid-range computer operations
- Experience with Microsoft Teams Room and other audio video technologies are a plus

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
- This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company._

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