Client Support Analyst

1 week ago

London, Canada Altus Group Full time

Job Category:
Client Services

Opportunity Awaits at Altus Group

Altus Analytics

The opportunity

Where are you now?

You are an analyst within CRE. You love the industry, but you want to make the move to technology. Or, you might be a recent grad with some experience in software installation and configuration.

What can your career path look like?

Joining us now as a Client Support Analyst is just the first step into a rapidly scaling company. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product, Training, as a Subject Matter Expert or a Business Analyst.

What our new Customer Support Analyst will do?- Resolve issues. Identify, analyse and solve problems affecting client’s software.-
- Communicate. Actively support the client in all aspects through to problem resolution, keeping the client informed throughout life of incident.- Document. Clearly and concisely log and track details of solutions and maintain the resolution database.- Learn. Come up to speed on new technologies, software, and concepts.- Prioritise. Recognise when issues need escalation to senior representatives or Development.- Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.

Who are you?- A strategic thinker. You enjoy analysing financial data from a strategic perspective.- A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers. You believe in researching options and creating innovative solutions.- An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.- A stickler. You insist on keeping up with industry standards and trends. You are extremely organised and you pride yourself on being detail-oriented.- A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.- A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team.- Support experience or IT technical skills is a plus.- Good command in French or German is a plus.

hybrid
- Come realize your potential at Altus Group_

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