Program Assistant

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

**Pay Range**

**OPSEU/VHA Pay Scale Level 4A—$22.75-$26.90 per hour**

To provide program support, coordination and scheduling to the Extensive Needs Service Respite program and other programs in the portfolio during staff absences or high-volume situations. Provides support in planning and scheduling services for clients, receives inquiries for services and conducts intake assessment, supports service development and marketing, provides support for administrative activities and contributes to team and service effectiveness. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures and standards of VHA.

**Key Skills, Experience and Behaviours Required for this Position**:

- Social Service Worker Diploma or relevant degree combined with a minimum of 2 years experience including coordination of service and intake assessment
- Knowledge of medical terminology and psychosocial assessment tools
- Knowledge of Autism Spectrum Disorder, Mental Health and Addictions
- Knowledge of Community resources and Community Health Care
- Good problem-solving skills, solution-focus approach and crisis intervention skills
- Ability to handle a high volume of telephone intake calls and inquiries.
- Knowledge of Microsoft Office and the use of scheduling programs.
- Good keyboarding skills and accurate data entry skills.
- Strong attention to detail and organizational skills.
- Good verbal, written and interpersonal communication skills.
- Ability to juggle multiple priorities.
- Knowledge of the GTA and TTC routes.
- Demonstrate efforts to continuously develop and upgrade skills.
- Demonstrated commitment to client and family centered care.
- Satisfactory completion of technical skills testing is required (typing, MS Outlook, Excel and Word).

**What makes VHA’s compensation unique?**
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

**How to Apply?**

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

**In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.