Deskside Technician Ii

2 weeks ago

Toronto, Canada Stefanini, Inc Full time

Provide Windows, software, and hardware support, onsite in a corporate environment - Stage, provision, and deploy IT machines to end users following best business practices - Diagnose, troubleshoot, and implement fixes for a variety of technology - Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment - Troubleshoot VPN and VDI connectivity - Follow appropriate KB articles - Manage workload via ticketing software - Prioritize and complete work in a group and independently with mínimal supervision - Communicate technical information to non-technical audiences - Smart Hands remote support for offsite resolver groups - Inventory management of IT assets including asset auditing - Other duties as assigned **What do you need to succeed?** - Excellent troubleshooting capability - Ability to maintain composure while handle challenging, dynamic, rapid-response user support - Experience with Microsoft Office / Office 365 suite - Experience with MacOS, iOS, and Android - Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) - Experience with endpoint protection and encryption (Bitlocker) support - Familiarity with using remote desktop support tools **Desired Characteristics** - A+ Certification - Microsoft Certified Professional (MCP) - Windows architecture including permissions and file structure - Mac/Apple experience, a plus - Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship) - +1 years corporate deskside support or equivalent experience - High School Diploma or equivalent - Maintain valid driver"s license - Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds - Demonstrate high level of professionalism and strong personal interaction skills - Maintain neat and professional work area and appearance in compliance with site policies - Ability to pass standard panel drug screening and background check - Adhere to assigned shift schedule

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