Deskside Support Technicians

The **Deskside Support Technician** will be responsible for **migrating end-user devices from Windows 10 to Windows 11** while ensuring a seamless transition with mínimal disruption. This role requires **strong technical troubleshooting skills, excellent customer service, and the ability to travel across Ontario** for onsite support. The technician will validate device functionality, troubleshoot issues, and escalate complex problems as needed.

**Key Responsibilities**:

- ** Windows 11 Migration Support**:

- Assist end users in **migrating laptops, desktops, and tablets from Windows 10 to Windows 11**.
- Validate functionality of peripherals including **printers, docking stations, and USB devices**.
- Perform **post-migration testing** to ensure systems are fully operational.
- **
Technical Troubleshooting & Support**:

- Provide **deskside and remote support** for end-users experiencing migration issues.
- Troubleshoot **hardware, software, and connectivity issues**.
- Document all issues and resolutions in **ServiceNow or other ITSM platforms**.
- Escalate unresolved technical challenges to the Lead Analyst or Project Manager.
- **
Customer Service & Communication**:

- Deliver **high-quality support** while maintaining professionalism and a customer-first approach.
- Build strong relationships with users and ensure they have a seamless migration experience.
- **
Process Optimization & Documentation**:

- Identify areas for **process improvement** and contribute ideas to streamline the migration initiative.
- Assist in the **creation and maintenance of knowledge base articles** for future reference.
- **
Travel & Logistics**:

- Be available to **travel across Ontario** to various office locations.
- Stay overnight as required to support migrations in multiple locations.
- Ensure compliance with **client security clearance requirements**.

**Required Qualifications**:

- ** Technical Experience**:

- ** 2+ years** of experience in **Deskside Support or Service Desk operations**.
- Hands-on experience with **Windows OS (Windows 10 & 11)**.
- Experience with **ITIL-based ITSM tools (ServiceNow preferred)**.
- Knowledge of **device management, screen sharing, and troubleshooting** common IT issues.
- **
Soft Skills**:

- ** Exceptional customer service** and interpersonal skills.
- Strong **verbal and written communication skills**.
- Ability to **remain calm under pressure** and work effectively in **fast-paced environments**.
- **
Additional Requirements**:

- ** Valid Ontario driver’s license**.
- Ability to **travel across Ontario**, including **overnight stays**.
- Ability to **lift up to 20 lbs** unassisted.
- ** Ability to obtain and maintain client Security Clearance**.
- ** Willingness to work outside regular business hours** as required.

**Skills Summary**:

- ** Core Expertise**: Windows 10 to 11 migration, Deskside Support, IT Troubleshooting.
- ** Technical Skills**: Windows OS, ITSM (ServiceNow), Device Management, Peripheral Setup.
- ** Soft Skills**: Customer Service, Communication, Problem-Solving.
- ** Additional**: Ontario Travel, Valid Driver’s License, Security Clearance Eligibility.

The pay range that the employer in good faith reasonably expects to pay for this position is $30.05/hour - $46.95/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.