Network Operations Manager

As part of the TELUS Family, GoCo is a next-generation managed IT service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks and Network Security.

We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian market.

**Who are we seeking to join our team?**

GoCo is seeking an experienced Network Operations Manager for its Growing team. This is a Hybrid position working close to Toronto or Montreal office. This position will report to the Director of Infrastructure and Network Operations.

**You will contribute to the team by performing the following**:

- Work closely with the manufacturers and vendors as well as internal systems, voice, network engineering/operations teams on service delivery projects for infrastructure and product enhancements and growth;
- Provide leadership to your direct reports in the implementation of complex procedures or troubleshooting of highly complex or design-related issues;
- Ensure the 24/7 system/network uptime. Your team will act as an escalation point to customer operations on-call staff and for any network related events at mass. This may require you to be available to address escalations over the weekend.
- Provide technical mentorship and training for network operations team members;
- Responsible for providing root cause analysis for all network-wide events that affect service uptime;
- Optimize network by evaluating network performance issues including availability, utilization, throughput and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls;
- Upkeep skills by participating in professional development through educational opportunities, reading professional publications, and maintaining professional designations.
- Develop and Adhere to KPI’s around network telemetry and ensuring the highest level of uptime.
- Ensure direct reports execute change control activities with the highest standards ensuring all planned network events are transparent as possible to the end customer with mínimal downtime.
- Ensure communication of all Critical, Severe, or Major network events and threats to appropriate stakeholders is made.
- Work with your team to conduct release management/software management functions ensuring network equipment remains relevant and up to date at all times.
- Must be willing to commute to our data centers upon request as required/requested whether it be for a planned maintenance event or emergency in nature.

**What do you bring to the team?**
- Mandatory: 3-5+ years of experience working with heterogeneous service provider networks.
- Mandatory: 3-5+ years of working in a role with direct management of team members.
- Assets: Operational experience or vender certification with Cisco ISR/ASR/NCS (CCIE), Fortinet Firewalls(FortiGate/FortiManager), Juniper, Mikrotik, and Cradlepoint an asset.
- Expert and working knowledge in diagnosing complex network performance issues and working with Network Monitoring systems, Wireshark, and other network troubleshooting/performance benchmarking techniques.
- Experience in the design, operation, and optimization of Data Centers, Internet Access (DSL & Cable), Firewalls and VPNs, DDoS, and core routing/transport networks.
- Experience in documentation and network topology visualization at all OSI levels.
- Operation experience with dynamic and static routing protocols including OSPF, BGP, GRE, MPLS, MPLS-TE, LDP, IS-IS, Segment Routing.
- Expert of WAN and LAN technologies and their role in network deployment (MLS, QoS, VLAN, STP, LACP, VRRP, HSRP, BGP, OSPF, ANYCAST, DPI, DM-VPN, EVPN, VPC, etc.).
- Ability to work in a very fast-paced environment and communicate effectively.
- Ability to quickly learn and implement new technologies and network practices in a constantly evolving service provider infrastructure.
- Experience in Software Defined Networking (SDN/SDWAN) and Voice over IP (VoIP) an asset.
- Bilingualism in French and English is a great asset.

**_ NOTE: The health and safety of our team, customers and communities is paramount to GoCo. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19._**

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

**Accessibility**

GoCo is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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