Call Center Representative

1 week ago

Etobicoke, Canada Prudent Benefits Administration Services Inc Full time

**Corporate Objective**

Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits package, a flexible, team-oriented environment, and is committed to fostering a diverse, equitable, and inclusive workplace.

**Job Requirements**
- Customer service background (preferably call centre experience) with outgoing positive attitude.
- Excellent communication skills (written and verbal).
- Basic working knowledge of Microsoft Word and Excel.
- Excellent organizational and time management skills, with the ability to prioritize.
- High initiative with ability to work both in a team and independently with minimum supervision.
- Strong attention to detail and accuracy.
- Willingness to work overtime as required.
- Willingness to be involved with continuing education as required.
- Fluency in French would be an asset.
- Experience in pension or benefit administration would be an asset.

**Job Duties**
- Communication, written and verbal with administrators, plan members/beneficiaries, etc.
- Answering member calls with regard to standard questions, assist members with completion of forms. Answer questions regarding annual mailings to active/deferred and retired members. Provide status updates on documentation and payment information to members. Initiate plan member requests (complete call logs) for retirement, termination and death.
- Prepare reports and attend meetings as required.
- Other administrative duties as required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2025-07-21

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