Sales Account Manager

Since 2015, Crystal Cleaning Window Cleaning has built a reputation as being the top choice for window cleaning in Montreal. We are growing and we seek the best to join us We are experts at window cleaning, and we stay busy year-round expanding our other business operations too

**Mission** - We are on a mission to create lasting relationships, between our customers and the leaders that we continue to develop on our team. We provide 5-star service, clearly communicating expectations. We consistently seek improvements and new ideas, being considerate of the property owner’s needs in the present and future

**Vision** - To provide excellent cleaning services to as many prospective clients around Quebec that we can

**Our Team**

We are a talented team with grand dreams and goals. Individually, we are self-motivated and together we deliver exceptional results. We are big on customer service and teamwork, which is why our customers love us. We develop leaders and support every person no matter the role they play. When we see potential, we encourage it Our people grow quickly with all the support they need. We are not satisfied with the usual, so we continue to make our mark in the industry, always going above and beyond for our customers

Are you a self-starter driven to achieve results? Read on and see if this sounds like you:
**About You**

You are an excellent communicator and problem solver because you ask the right questions and recommend just the right solutions to our customers. You listen and you are proactive, which is why customers and team members enjoy interacting with you. You know your product and know what new and returning customers need so closing a sale is quite easy. You are an expert in client relations, administration, and sales.

Your trademarks? Adaptable and passionate about delivering with excellence.

**What You’ve Got**
- Fluent verbal communication skills in both French & English
- High sense of accountability with a sound work ethic
- Strong organizational skills and an ability to prioritize and manage your time
- A friendly personality with great team spirit

**About The Role**

**What Your Responsibilities Will Be**
- Execute day to day sales, marketing, customer service, and campaign management.
- Manage CRM including maintaining and organizing database, pricing and details
- Providing interactive, friendly and professional service for our clients
- Guide clients through service selection, collect data and upsell services, ensuring customers are satisfied and scheduled for future servicing
- Distribute to and receive paperwork from the operations team, communicating with the Operations Manager when issues come up
- Research, study and share insights on the latest industry trends with the team
- Support the Sales Manager through all aspects of the sales process from contract to closing
- Manage incoming and outgoing calls and address customer concerns
- Attend and contribute to weekly sales meetings
- Organize work and information to ensure accuracy and completeness
- Projects a professional and consistent image by adhering to organization’s brand, corporate identity, and standards
- Prepares and vets client / prospect call lists and tracks progress as required
- Managing basic follow-up communications including online form-fills, phone inquiries and follow up with clients
- Help clients navigate services, provide quotes, and close sales
- Monitor phone whenever technicians are out in the field and respond to customer inquiries

**Your Skills And Qualifications**

Must Have
- **Legally able to work in Canada**
- **A valid driver's license**
- Technologically savvy
- Excellent communications etiquette
- 1-2 years' experience providing retail customer service and sales or promotional marketing support
- Strong problem-solving and time management skills
- Proficient in MS Office (Word, Excel, etc.) and or Google Docs/Sheets
- Excellent time management skills and proven ability to prioritize responsibilities
- Team player, flexible and always seeking excellence
- Exceptional attention to detail and ability to manage multiple projects at the same time
- Conflict management and customer service skills

Nice To Have
- Post secondary education in business or related field
- Business Development and sales experience
- Familiarity with different areas of Montreal

**Why Working With Us Is Rewarding**
- Potential to earn higher than average commissions
- We promote from within, so you get to learn and grow
- A supportive team and great work environment

If this sounds like you, send us your resume and tell us why you think you’d be a good fit.

Crystal Cleaning is an equal opportunity employer and we appreciate each person’s uniqueness (skills, and individuality). Note that only successful applicants will be contacted.

**Job Types**: Permanent, Full-time

**Salary**: $17.00-$25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- C