Director, Patient Programs

**Position Type**: Full-time

**Department**: Patient Support Programs

**Work Location**: Markham, Ontario

**Work Hours**: Standard business hours

**Work Arrangement**: Hybrid (2-3 days/week in office)

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
Under the direction of the VP, Patient Services, the Director, Patient Programs is responsible for participating and overseeing the strategic, budgetary, and operational activities of the Specialty Services programs. The Director is responsible for the operation of our full range of services for specific programs. The Director will participate in related projects and perform functions as may be required, from time to time.

**A Day in the Life (What you will do here)**:

- Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
- Direct the efforts of the team in developing project plans for the business owner.
- Present strategic and operational plans for the development of key business units, continued company growth and profitability.
- Make recommendations in the development of long-term strategies.
- Participate in strategic and tactical planning sessions.
- Provides strategic direction and influences key program decisions ensuring best outcomes.
- Ensure ongoing profitability of Portfolio of Programs.
- Oversee Program Specific Material Development (WI's, guidance documents).
- Manage the financials of the department, in conjunction with finance.
- Develop RACI for each program (manage the roles of PM/CSM).
- Ensure Program and Customer Service Excellence (employees and clients).
- Business Development (Networking, research, stakeholder relations).
- Lead proposal-writing, contracting, assist in client presentations and pricing.
- Take a primary role in establishing/assigning appropriate account management implementation.
- Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
- Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand
- Responsible for all talent management, team motivation, career development and succession planning strategies for team members
- Ensure a continuous improvement culture is established and encouraged
- Provide additional support with other duties or projects as may be relevant to this role
- Perform other duties as may be relevant to the role.
- Additional duties as determined by your Manager.**What you need to ensure you are set up for success**:

- University degree in applicable field.
- Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations.
- 7 years of relevant experience, 5 years in a progressive management role.
- Experience in the pharmaceutical industry considered an asset.
- General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
- Understanding of the direction of technology, trends and strategic business impact on key clients.
- Knowledge of full-service call center programs.
- Ability to interpret financial data and manage a budget. Strong customer/client management background.
- Strong customer/client management background.
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation.
- Good analytical, conceptual, and problem-solving skills with a demonstrated track record