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National Trainer, Patient Programs

3 weeks ago

Markham, Canada Sentrex Distribution Inc. Full time

**Position Type**: Full Time

**Department**:People & Culture

**Work Location**: Markham, ON

**Work Arrangement**: Hybrid

**Work Hours**:Standard Business Hours Monday to Friday

**Travel Required**: Occasional travel may be required

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - **we are passionate about our people**
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
The National Trainer, Patient Programs is responsible for designing, developing, and implementing training programs which enhance the skills, knowledge and behaviors of team members working within our Patient Support Program division. This includes all new hire training, program launches, instructor-led programs, and other identified training opportunities and methodologies.

The National Trainer, Patient Programs will work closely with the Patient Programs leadership team and other strategic partners to develop and deliver training that helps drive positive business outcomes.

**A Day in the Life (What you will do here)**:

- Design, develop and facilitate training sessions (in person and virtually) that will enhance the Patient Programs workforce skillset and knowledge for positive impact on the business.
- Work within tight timelines and provide valuable input on projects to enhance and customize training processes that exceed operational requirements.
- Provide feedback to managers on new hire performance.
- Design and analyze assessments to identify skills and knowledge gaps.
- Manage all operational activities for PSP training including but not limited to staffing, facilities, and coordination with vendors and suppliers.
- Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the content and knowledge to be transferred to the targeted audience.
- Develop engaging and meaningful training materials in various formats such as e-modules, instructor-led, webinars and blended learning to meet business needs and in alignment with best practices and training trends to maximize engagement and learning retention.
- Remain in a continuous state of improvement by consistently auditing the learning content to ensure it remains relevant and engaging.
- Create instructional materials (e-learning, user guides, job aids, etc.) that transform technical information into professionally written, engaging instruction.
- Prepare training schedules in conjunction with PSP Management and the Training team.
- Act as a liaison and provide ongoing feedback to the Directors of Patient Programs and Program Managers as it pertains to quality of services, current process training, and other areas of importance.
- Develop workshops and materials to support the needs of our business.
- Manage multiple competing priorities to meet established deadlines demonstrating organizational savvy and consistent quality work/project results.
- Optimize training processes for efficiency.
- Actively participate in regular team meetings with the Patient Support Programs Management and team.
- Provide additional support with other duties or projects as requested by management.

**What you need to ensure you are set up for success**:

- Bachelor’s Degree in Business, Human Resources, Education/Curriculum Development, or equivalent experience is preferred.
- Minimum 3 to 5 years of experience working in Patient Support Programs with significant knowledge of private and public reimbursement structure, systems, and process.
- 1-3 years of experience working in Patient Support Programs managing a team as an Associate Program Manager or Program Manager will be considered a strong asset.
- Advanced ability to learn and understand new sys