Service Coordinator

**ABOUT US**

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community.

Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, residential support (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

**WHO WE SUPPORT**

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

**MAKE AN IMPACT**

Being a part of the Turning Leaf family means you will have the opportunity to make a direct and positive impact on people’s lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life’s purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.
- **New Hire Incentive Program: Full/Part-Time new hires will receive a $200 bonus after six months of employment.**_

**SERVICE COORDINATOR JOB SUMMARY**

Turning Leaf Intensive Home Supports are designed to provide 24-hour, in facility, person-centered supports to intellectually challenged adults and those living with mental illness. Service Coordinators are utilized in shift staffed locations that exceed regular shift staffed home environments/criteria (e.g. more than 4 individuals), or where the individuals have significant systems and clinical requirements that require additional skills/specialization (ex. Complex dual diagnoses, significant behavioural or psychological and psychiatric intervention) and exceed the traditional support model and therefore Supervisor role - as determined by the COO.

Service Coordinator are primarily responsible for two main areas of oversight within their assigned location (home). The first, overseeing the daily operation of the home, including but not limited to provision of services to individuals as outlined in the support plan, ongoing maintenance of the home and adherence to licensing and provincial standards, financial management, support development and supervision of the team of support staff. The second, engaging in service coordination and case management related tasks including contributions to Support Planning, Behavioural Planning/Intervention, and the development of the overall treatment plan for individuals.

**ESSENTIAL REQUIREMENTS**
- Cover letter and updated resume
- 18 years of age or older
- Available anytime 40 hours p/week (Full time)
- Clear Criminal Record with Vulnerable Sector Check, Adult Abuse Registry Check and Child Abuse Registry Check (no older than three months)
- Valid Drivers License with access to reliable vehicle is required
- Valid Standard First Aid / CPR Certification
- Completion of a Post-Secondary Education in Human Services (Certificate, Diploma or Degree) is considered an asset
- Minimum three years in a supervisory role
- Minimum four years related work experience
- Knowledge of behaviour modification, supportive communication, and the stages of change
- Experience working with individuals struggling with addictions
- Experience working with individuals with FASD, Schizophrenia, ODD, ARND, or ABI
- Dedication to continuous profession/skill development
- Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.
- Three employment references

**PRIMARY DUTIES AND RESPONSIBILITIES**
- **In Home Services**_:

- Supports provided align with organizations values and in accordance with Provincial Legislation
- Address individual concerns/grievances.
- Complete and ensure compliance on an ongoing basis for the following essential program components:

- Participant files
- My support plan
- Person centered planning + APRICOT goals
- Personal financial plan
- Medication support
- Systems coordination
- Attending systems meetings
- Programming-Reporting of services

Repair maintenance of home:

- Identify and report to Maintenance/Administrative Coordinators
- **Leadership and Administration for Team members**:_
- Recruitment/selection
- Coaching/development
- Performance evaluation
- Staff engagement meeting
- Ongoing personal leadership devel