Customer Onboarding and Education Specialist

2 weeks ago

Sherwood Park, Canada BIS Safety Software Full time

_**BIS Safety Software**_ is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are seeking an experienced, full-time Client Success team member who has a passion for outstanding customer service and a strong understanding of software and technology.

We are looking for someone with a flexible schedule, who is able to work the occasional evening to accommodate international clients.
- Have a drive and passion for providing an exceptional level of customer service
- Be excited about working with new clients, building rapport and being an initial resource for training and support
- Possess excellent organizational skills, with the ability to handle multiple tasks simultaneously
- Have a positive and friendly demeanor as well as exceptional interpersonal skills
- Possess strong English written and oral communication skills
- Have a positive, solution-based approach to challenges and be very comfortable with change
- Be extremely tech-savvy and a quick learner
- Ensuring clients receive dedicated onboarding and training support with the highest level of customer service
- Aiding in the setup and rollout of the software for new clients using our software
- Helping clients migrate historical training from multiple systems into our software platform
- Setting up all training requirements in the system’s training matrix

**Preferential Qualifications**:

- 3 years experience of customer service preferably in the technology or software field

**Assets**:

- French and/or Spanish language skills will be considered an asset
- Strong Microsoft Excel skills are also an asset

**Why join us?**

At BIS we pride ourselves in being very entrepreneurial in nature. Our office is an open space environment that lends itself to collaboration and organic learning. We are quick to integrate new ideas and best practices when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborate team.

Another key part of our culture is our purposeful avoidance of titles. We don’t use titles as they don’t reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help out to get things done, and everyone knows what each other’s area of responsibility is, so we don’t need titles

**We'd love to hear from you**

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

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