Website Support Specialist

1 week ago

Sherwood Park, Canada Box Clever Full time

We’re looking for a detail-oriented and tech-savvy Website Support Specialist to join our growing Rally division. If you enjoy helping users solve problems, thrive on keeping projects organized, and love the idea of working on digital products that make school communications easier, we’d love to hear from you.

**About Box Clever**
Box Clever is an award-winning web design company based in Sherwood Park, Alberta, operating across four specialized divisions. Our Rally division builds websites, apps, and communication software for K-12 school districts and schools. Our products are used by more than 60% of Alberta’s school divisions, and we continue to grow across Canada and into the USA.

Our office in Sherwood Park is bright and open, with a big patio for meetings and nearby trails perfect for a lunch break walk. We work hard to make communication easier for schools—and we have fun doing it.

**About the Role**
As a Website Support Specialist, you’ll play a key role in ensuring our Rally users get the help they need to confidently use our products. You'll be the first point of contact for support requests and will work closely with our account and project teams to deliver an exceptional client experience. You’ll be responsible for website content migration, and will pitch in onboarding new clients and supporting our internal teams with data and research.

This is a part-time hybrid position (20 hours/week) based in Sherwood Park, AB, with a mix of in-office days and optional remote workdays. We prefer a consistent schedule of 4 hours per day, Monday to Friday, during regular office hours. That said, we're flexible on start and end times—we're looking for the right person and can adjust the daily schedule to fit your schedule within our weekday hours.

Ideal start date is Monday, August 18.

**Responsibilities**

**Client Support**
- Respond to support requests on our customer support platform and provide friendly, helpful guidance to users
- Escalate technical issues to the appropriate team members when needed
- Maintain and update our Rally knowledge bases
- Track and report on support trends and usage data

**Project & Account Support**
- Migrate content from old websites into new ones for Rally clients
- Assist account managers with project tasks
- Provide onboarding support for new Rally clients

**Sales & Marketing Support**
- Conduct research to help the sales and marketing teams better understand our markets and competitors

**What You Bring**

**Essentials**
- Strong written and verbal communication skills and a friendly, client-first approach
- Comfortable with digital tools and basic CMS functionality
- Ability to manage multiple tasks and prioritize effectively
- A collaborative spirit and a willingness to learn new things

**Bonus Points**
- Experience in a help desk, CMS, or web support role
- Familiarity with the K-12 education system
- Knowledge of Help Scout or similar customer support platforms
- A background in web content management or website administration

  • Communication & Marketing Specialist

    2 weeks ago

    Sherwood Park, Canada Strathcona County Full time

    This posting is for 1 temporary, full-time position for up to 13 months. _ - Exciting opportunity for strong Communications and Marketing professionals who have a creative flair in developing content that can educate and influence! _ Work along side a team of Graphic Design and Digital Media Specialists, the Marketing and Communications Specialist reports...

  • Bilingual Mortgage Support Specialist

    4 weeks ago

    Sherwood Park, Canada BMO Full time

    A leading retail bank in Canada is looking for a Mortgage Specialist Associate to deliver exceptional customer experiences. Responsibilities include processing mortgage applications, providing administrative support, and building relationships with referral sources. Requirements include 1-2 years of relevant experience and strong communication and...

  • Executive and Clinical Administrative Support Specialist

    5 days ago

    Sherwood Park, Canada Little Warriors Full time

    About Little Warriors and the Be Brave Ranch: The Little Warriors Be Brave Ranch is a specialized treatment center located in Strathcona County, Alberta. It focuses on helping children and teens who have been sexually abused, providing them with intensive, trauma-informed, and evidence-based therapeutic interventions. **Position Overview**:The Executive and...

  • IT Project Specialist

    7 days ago

    Sherwood Park, Canada Streamline I.T. Solutions Inc Full time

    This is a full-time on-site role for an IT Project Specialist in Sherwood Park, AB. The Information Technology Support Specialist will be responsible for technical support, troubleshooting, desktop computer maintenance, information technology assistance, and providing help desk support. - **IT Infrastructure Management**: Maintain and optimize servers,...

  • Quality Specialist

    2 weeks ago

    Sherwood Park, Canada Blackstone Industrial Services Inc Full time

    Reporting indirectly to the Repair Service General Manager, the Quality Assurance (QA) specialist will support the implementation and administration of Quality Assurance to ensure services provided meet specified requirements. _ - The QA Specialist will promote quality awareness and continuous improvement to influence the overall success of the Quality...

  • Marketing Specialist

    1 week ago

    Sherwood Park, Canada Acupuncture Care Holistic Center LTD Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Health care institution, facility or clinic **Tasks**: - Supervise professional and support staff and students - Perform administrative tasks - Answer written and oral inquiries - Assist in the preparation of brochures, reports, newsletters and other material -...

  • Home Automation Specialist

    1 week ago

    Sherwood Park, Canada Integrated Home Systems Full time

    **Job Title: Home Automation Specialist** **Location**: Edmonton, and Surrounding Area **Job Type**: Full-Time **Salary**: Based on experience **Company**: Ortus Security & Automation Inc/ IHS Pros Inc. **About Us**: At Ortus/ IHS, we specialize in delivering high-end, custom electrical and automation solutions for residential construction projects. We...

  • Behavioural Specialist

    2 weeks ago

    Sherwood Park, Canada CASA Mental Health Full time

    Behavioural Specialist Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. **Job Details** **Salary range/Wage range**: $40.20 - $50.95 hourly** **Shift structure**:Monday to Friday,**7.25 hours per day (days and evenings) **Primary...

  • Digital Advertising Specialist

    4 weeks ago

    Sherwood Park, Canada Bluetrain Inc. Full time

    Join to apply for the Digital Advertising Specialist role at Bluetrain Inc. Salary: $55,000 - $65,000, based on experience and qualifications. Deadline: November 7th, 2025. Bluetrain's performance‑based, always‑on approach to digital marketing helps our clients navigate one of the fastest‑changing industries in the world. Think of us as an online...

  • Digital Advertising Specialist

    4 weeks ago

    Sherwood Park, Canada Bluetrain Inc. Full time

    Join to apply for the Digital Advertising Specialist role at Bluetrain Inc. Salary: $55,000 - $65,000, based on experience and qualifications. Deadline: November 7th, 2025. Bluetrain's performance‑based, always‑on approach to digital marketing helps our clients navigate one of the fastest‑changing industries in the world. Think of us as an online...