Website Support Specialist

2 weeks ago

Sherwood Park, Canada Box Clever Full time

We’re looking for a detail-oriented and tech-savvy Website Support Specialist to join our growing Rally division. If you enjoy helping users solve problems, thrive on keeping projects organized, and love the idea of working on digital products that make school communications easier, we’d love to hear from you.

**About Box Clever**
Box Clever is an award-winning web design company based in Sherwood Park, Alberta, operating across four specialized divisions. Our Rally division builds websites, apps, and communication software for K-12 school districts and schools. Our products are used by more than 60% of Alberta’s school divisions, and we continue to grow across Canada and into the USA.

Our office in Sherwood Park is bright and open, with a big patio for meetings and nearby trails perfect for a lunch break walk. We work hard to make communication easier for schools—and we have fun doing it.

**About the Role**
As a Website Support Specialist, you’ll play a key role in ensuring our Rally users get the help they need to confidently use our products. You'll be the first point of contact for support requests and will work closely with our account and project teams to deliver an exceptional client experience. You’ll be responsible for website content migration, and will pitch in onboarding new clients and supporting our internal teams with data and research.

This is a part-time hybrid position (20 hours/week) based in Sherwood Park, AB, with a mix of in-office days and optional remote workdays. We prefer a consistent schedule of 4 hours per day, Monday to Friday, during regular office hours. That said, we're flexible on start and end times—we're looking for the right person and can adjust the daily schedule to fit your schedule within our weekday hours.

Ideal start date is Monday, August 18.

**Responsibilities**

**Client Support**
- Respond to support requests on our customer support platform and provide friendly, helpful guidance to users
- Escalate technical issues to the appropriate team members when needed
- Maintain and update our Rally knowledge bases
- Track and report on support trends and usage data

**Project & Account Support**
- Migrate content from old websites into new ones for Rally clients
- Assist account managers with project tasks
- Provide onboarding support for new Rally clients

**Sales & Marketing Support**
- Conduct research to help the sales and marketing teams better understand our markets and competitors

**What You Bring**

**Essentials**
- Strong written and verbal communication skills and a friendly, client-first approach
- Comfortable with digital tools and basic CMS functionality
- Ability to manage multiple tasks and prioritize effectively
- A collaborative spirit and a willingness to learn new things

**Bonus Points**
- Experience in a help desk, CMS, or web support role
- Familiarity with the K-12 education system
- Knowledge of Help Scout or similar customer support platforms
- A background in web content management or website administration

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