Service Supervisor

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The Supervisor is responsible for leading a team that delivers services in a culturally intelligent and wholistic manner that fosters collaborative relationships resulting in empowerment and the overall wellbeing for children, youth and families.

Through the monitoring of services being provided and effective supervision of staff, the Supervisor ensures that standards are met in accordance with the Child and Family Services Act and other pertinent legislation, Ministry standards and guidelines, and the Agency’s policies, procedures, and best practices, as well as all regional protocols.

**RESPONSIBILITIES**:
**Service**:

- Applies a culturally focused lens while ensuring the provision of equitable, respectful, and culturally relevant support service to children and families, consistent with the vision, mission, values and service model of the Agency.
- Collaborates with First Nation, Inuit and Metis communities and community partners to explore options and alternative strategies to address complex issues affecting Indigenous children and families.
- Case management: Assesses and assigns referrals in accordance with the needs of the children, youth and families.
- Advises staff regarding casework planning, the provision of supports and resources, clinical assessments, etc, regarding the individual needs of each child, youth and family.
- Reviews and critically assesses information and makes decisions regarding court recommendations, admission/discharge of children from care, children being brought to a place of safety, etc.
- Reviews progress and outcomes, consults with staff on a regular basis to ensure service users are supported to assess the effectiveness of services provided.
- Recommends changes to service delivery as required and ensures the effective implementation of same.
- Provides supervisory coverage to other teams as required.

**Management**:

- Evaluates the effectiveness and quality of services provided, identifies gaps in service, participates in the development of the Agency’s service plans, budget submissions, goals and objectives, and policies and procedures through participation on the Agency’s committees and task forces and direct input to senior management as required.
- Facilitates a positive onboarding experience of new staff by way of orientation, mentorship, regular support, development, and feedback.
- Evaluates performance, in consultation with individual staff, on a quarterly basis in relation to their job description, demonstration of our values, delivery of our service model and mutually agreed upon goals.
- Engages staff with their well-being plans and provides support and resources to support their wholistic wellness needs.
- Utilizes cultural knowledge and teachings to further the team’s understanding and development.
- Initiates tools to manage performance on an on-going basis.
- Provides opportunities for team building and development on a regular basis.
- Recommends the recruitment of staff or the transfer of staff within the Agency.
- Reviews, signs, and approves time requests and timesheets in accordance with agency policies and procedures.

**Administrative**:

- Ensures that case plans, recordings and additional documentation are accurate and complete and in accordance with legislative requirements, Ministry standards and guidelines and the Agency’s Services directives, policies, and procedures.
- Reviews, signs, and approves all requests for financial expenditures within established Agency limits and clears all other major expenditures with the Senior Manager as required.

**POSITION REQUIREMENTS**:

- ** Education and Experience**:

- Master’s Degree in Social Work from a University of recognized standing combined with a minimum of three years’ experience in social work within the field of child welfare; or
- Bachelor’s Degree in Social Work from a University of recognized standing combined with a minimum of five years’ experience in social work within the field of child welfare; or
- BSW equivalency; or
- An equivalent combination of formal education, experience, and training.
- Supervisory training and/or experience.
- Experience working within Child Welfare and/or Indigenous Child-Wellbeing setting would be considered an asset.

**Knowledge Requirements**:

- A good working knowledge of the Child and Family Services Act and other pertinent legislation, Ministry standards and guidelines, Dnaagdawenmag Binnoojiiyag Child and Family Services policies, directives, and procedures.
- A high level of knowledge and demonstrated expertise in diagnostic and treatment theories, methodologies, and practices.
- A good working knowledge of community services within the Dnaagdawenmag Binnoojiiyag Child & Family Services catchment area and surrounding areas to assist in service provision.
- A solid understanding of and sensitivity to the experiences of First Nations and Indigenous peoples in Canada, and the impact of the legacy of Residential Schools and