Service Supervisor

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The Supervisor is responsible for leading a team that delivers services in a culturally intelligent and wholistic manner that fosters collaborative relationships resulting in empowerment and the overall well-being of children, youth and families. Through the monitoring of services being provided and effective supervision of staff, the Supervisor ensures that standards are met in accordance with the Child and Family Services Act and other pertinent legislation, Ministry standards and guidelines, and the Agency’s policies, procedures, and best practices, as well as all regional protocols.

**RESPONSIBILITIES**:
**Service**:

- Applies a culturally focused lens while ensuring the provision of equitable, respectful, and culturally relevant support service to children and families, consistent with the vision, mission, values and service model of the Agency.
- Collaborates with First Nation, Inuit and Metis communities and community partners to explore options and alternative strategies to address complex issues affecting Indigenous children and families.
- Case management: Assesses and assigns referrals in accordance with the needs of the children, youth and families.
- Advises staff regarding casework planning, the provision of supports and resources, clinical assessments, etc, regarding the individual needs of each child, youth and family.
- Reviews and critically assesses information and makes decisions regarding court recommendations, admission/discharge of children from care, children being brought to a place of safety, etc.
- Reviews progress and outcomes and consults with staff on a regular basis to ensure service users are supported to assess the effectiveness of services provided.
- Recommends changes to service delivery as required and ensures the effective implementation of same.
- Provides supervisory coverage to other teams as required.

**Management**:

- Evaluates the effectiveness and quality of services provided, identify gaps in service, participate in the development of the Agency’s service plans, budget submissions, goals and objectives, and policies and procedures through participation on the Agency’s committees and task forces and direct input to senior management as required.
- Facilitates a positive onboarding experience for new staff by way of orientation, mentorship, regular support, development, and feedback.
- Evaluates performance, in consultation with individual staff, on a quarterly basis in relation to their job description, demonstration of our values, delivery of our service model and mutually agreed upon goals.
- Engages staff with their well-being plans and provides support and resources to support their wholistic wellness needs.
- Utilizes cultural knowledge and teachings to further the team’s understanding and development. - Initiates tools to manage performance on an on-going basis.
- Provides opportunities for team building and development on a regular basis.
- Recommends the recruitment of staff or the transfer of staff within the Agency.
- Reviews, signs, and approves time requests and timesheets in accordance with agency policies and procedures.

**Administrative**:

- Ensures that case plans, recordings and additional documentation are accurate and complete and in accordance with legislative requirements, Ministry standards and guidelines and the Agency’s Services directives, policies, and procedures.
- Reviews, signs, and approves all requests for financial expenditures within established Agency limits and clears all other major expenditures with the Senior Manager as required.

**To Apply**:
**About Dnaagdawenmag Binnoojiiyag Child & Family Services**:
Dnaagdawenmag Binnoojiiyag (Nog-dah-wen-mawg) (Bin-ooh-zhee-yug) Dnaagdawenmag Binnoojiiyag Child & Family Services is a multi-service Indigenous Child Well-Being Agency. We provide a stable foundation for children, youth, and families, through wraparound services that are culturally based and family-focused. We seek to support our families in the way they deserve, with care and authenticity, and by recognizing and respecting spirit. We form a wholistic, inclusive, and nonjudgmental circle of care. We seek to honour and support those we serve, with a constant commitment to growing our base of knowledge and expertise. Passionate about helping our communities and making them better, healthier places, we are committed to being open, honest, communicative partners with our communities and Nations.With awareness and knowledge of structures of power and history, we approach families as equals, to help them find their place and identity. We advocate for those who do not have a voice, acting with leadership and integrity.Dnaagdawenmag Binnoojiiyag was the vision of grassroots First Nations prevention staff over twenty years ago, they continue the work today and act as an advisory to our Board. We obtained our mandate to seek Designation and to provide child protection services in our jurisdiction from our member